Handmade Burger Co.

On April 1, 2016January 23, 2020 By ediblereadingIn Reviews18 Comments

As of January 2020 Handmade Burger has closed as the chain went into administration. I’ve left the review up for posterity.

There was a story doing the rounds last month about fifteen restaurant operators eyeing up Reading with a view to opening in the town. Beyond that the specifics were vague – who were they? Where exactly were they hoping to open? – but that didn’t stop it being picked up by one of the local sites (on a slow news day, perhaps) which reported it as “fifteen national food chains” in talks about moving in. As a result, I saw a little bit of discussion and speculation on Twitter, but I couldn’t bring myself to be hugely excited. I’ve never subscribed to the “chains bad, indies good” theory of restaurants – nobody who’s eaten at both Côte and Picasso could buy that for a second – but I do think it’s true that when you look at what Reading really needs, more chains wouldn’t really be at the top of the list.

That’s not to say that some chains aren’t wonderful things, or that Reading wouldn’t benefit from them; I finally went to Wahaca recently, and it’s every bit as good as everyone says. I’d love to see Busaba or Leon set up a branch in Reading, for that matter. But I’d rather see an independent bistro, or a bakery, or a little Vietnamese place, or a sushi restaurant, or any of a dozen types of establishment which just don’t fit the chain mould at all. But maybe, even having said all that, I’m being too harsh to the chain restaurants. After all, there are good chains and bad chains, big chains and small chains. So this week I decided to give one of them a try – and because it’s both ages since I tried a new chain and ages since I had a burger, one option on the Oracle leapt out and simply demanded to be chosen.

Handmade Burger Co. wasn’t the burger company Reading was hoping for when LSQ2 gave up its spot right on the edge of the Oracle; back then, everyone was clamouring, rightly or wrongly, for Gourmet Burger Kitchen (except me, I wanted – and still want – a Byron). But when HBC opened in late 2012 if at least sounded more interesting than GBK: a small, family-owned chain that had, if the website is to be believed, grown out of a single branch in Birmingham. Who doesn’t like a rags to riches underdog story? I didn’t go back in 2012, but since then it has grown to 25 locations across the country and, again if you buy the blurb on the website, makes its burgers from scratch using 48 fresh ingredients delivered 6 days a week. Well, it all sounded worth a shout to me – and after all, restaurant websites are always a really good indicator, aren’t they?

Going in on a weekday evening, the thing that struck me about the room was how many tables they had crammed into quite a cavernous space. It’s very high-ceilinged (all the other pitches in that row are two floors) but the tables are really jammed in together, especially in the middle of the room. The décor was quite nondescript – all very plain tables and chairs, but it didn’t feel like a table for two was quite big enough for two people and to make matters worse, the neighbouring table for two wasn’t especially far away either. The tables with banquettes were better, but we didn’t get shown to one of those and I didn’t have the energy to ask for one. That said, people like the place: I arrived early on a weekday evening and by the time I left the restaurant was largely full. Would I have wanted to arrive when the place was full and try to have a conversation in a big echoey packed room with a very limited amount of soft furnishings? Well, this probably makes me sound about a million years old, but: no, not on your nelly.

The model works in much the same way as Nando’s – you get shown to a table, pick what you want from the menu, order at the bar, collect your drinks and wait for your food to come to the table. The basic burger comes with a dizzying number of topping options, or you can have a chicken burger, or go bunless, or have a gluten free bun, or have it in a pitta, or even (how random is this?) in a Yorkshire pudding. Or you can have a vegan burger. Or a veggie burger. Or something a bit like a burger but on a skewer. The possibilities are, if not endless, a lot less finite than I would personally choose. It really does cater for everyone. Everyone who likes burgers.

HBC’s new menu, and indeed the board outside, proudly boasted that they now do something they touchingly refer to as “dirty burgers”. The website doesn’t define exactly what this means and how or why they are dirty (although surely it’s not a literal sanitary description), nor did the menu. A little pamphlet folded away inside my cutlery tin also talked about the burgers but again, there was no real explanation beyond them being “juicy, messy and full of flavour” (as opposed, presumably, to the dry, tidy, bland offerings elsewhere on the menu). But I am a marketing department’s dream, and they were in a little boxed off section with their own fancy typeface, and so I went for the “D.B. Fried Onion” figuring that it was worth a try.

“Watch out with this, it’s dirty” said the waitress as she put it in front of me (not something you ever want someone to say to you while bringing food to your table, in my experience), although she also didn’t explain exactly what this meant. It was in the Five Guys style of presentation i.e. wrapped in foil and looking for all the world like it had been sat on. When I opened it up, I still wasn’t sure this hadn’t actually happened. It was a pretty bog-standard, fairly uninspiring cheeseburger. The patty was thin, flat and grey – thin enough that you could see why no effort had been made to cook it anything less than well done. The fried onions were tasty enough, although they lacked the true caramelised sweetness of really mouthwatering fried onions. There was lots of gooey orange processed American cheese, my favourite kind on a burger, but it just wasn’t enough to rescue it. I didn’t mind the “fresh buttermilk bun” (why HBC doesn’t call it brioche like every other restaurant I have no idea), but overall it was inoffensive and disappointing. I’ve seen dirtier episodes of Antiques Roadshow, put it that way. Oh, there was also some “jalapeno slaw” and a bit of gherkin but it looked like such an afterthought – as you can maybe tell from the picture – that I just couldn’t be bothered.

The “dirty burger” section of the menu also offers the horrors of something called “Hipster Chips” and I’m afraid this is where I do have to stop for a little rant. No, no, no, no, no. First of all, “hipster” is something other people call you, not something you call yourself (I tell you what, I’m such a hipster, me, said no one ever). And second of all, it is never, ever a term of endearment. So I didn’t order them, and I can’t tell you what chips with sriracha mayonnaise taste like, because they might as well have been called “Look What A Zany Wanker I Am Chips”. I mean, credit to HBC for calling them chips rather than fries, but it’s not enough. So instead I had some “Denver Chips”, which were topped with pulled pork, barbecue sauce and melted cheese. There was a bit of pulled pork, though not masses, a lake of enamel-strippingly sweet sauce and some curls of cheese (some of which had melted and some of which, worryingly enough, hadn’t) and underneath a poor abused pile of average chips which deserved better. I didn’t eat them all.

From the not-so-dirty menu the peanut butter and bacon burger sounded less obviously dirty but still good. Sadly it simply wasn’t dirty enough. First up the bun looked like a common or garden burger bun – pale and wan with a few sesame seeds on top. It was dry and crumbly and not at all like the sourdough bun I expected, as advertised on the walls of the restaurant (perhaps “sourdough”, like “artisan”, is just something people say to waste space on menus nowadays). But let’s not focus on the bun, let’s focus on the filling because that’s where this really disappointed. The burger was thick – oddly much thicker, it seemed, than the “dirty burger” – resolutely far from juicy, and bland. There were one or two rashers of unremarkable bacon without much salt or smoke. I was hoping for a big dollop of peanut butter on the burger, slowly melting into a savoury, nutty satay, but instead I got a minuscule smidge hidden underneath the lettuce leaf. It’s almost like they didn’t want me to be able to taste it. But never mind, because you did get lots of chilli jam. Too much, a big, sweet liquefied pool of the stuff dripping out of the side. So much of it that it really should have been called a “chilli jam and smoked bacon burger”; except of course, if it had been called that I wouldn’t have ordered it, just as I dearly wish I hadn’t ordered this.

I also had a side of chips which hadn’t been slathered with pulled pork and barbecue sauce, instead coming with rosemary and salt. This was my chance to find out what the chips were like before they got mucked around with, but again it was far from a success. They were soft and flaccid, a bit like chip shop chips that had been sitting around too long. There was loads of the salt and rosemary on them and the rosemary was lovely, but the salt was in huge rocks that you couldn’t really disperse or even eat with the chips. Much of it was left in the bowl afterwards. But then much of the chips were left, too, because they were just too squidgy and boring. That’s a damning indictment; I never leave chips. Sit me in front of a bowl of chips and I will peck away, even if I’m not hungry, and suddenly they’ll be gone. Not these.

When I saw that the menu had malted milkshakes I knew I had to have one, because I bloody love a malted shake. So I had a malted vanilla milkshake. Really, I wanted a peanut butter one, but I resisted because I am profesh and I thought double peanut butter in a single review would not be profesh (also, my dining companion was one of those oddballs who loathes the stuff). It was huge, served in one of those big tin milkshake blending glasses. There were a few discernible dots of vanilla but otherwise it mostly reminded me of the white ice cream of my youth – ah, the wonders of not-especially-Italian Gino Ginelli – not actually truly vanilla flavoured, but vanilla-esque. There wasn’t nearly enough malt for my liking but the malt was only an extra 30p so at least I didn’t feel hugely ripped off. My guest had an Erdinger weissbeer because he really fancied a beer. He didn’t finish it, because I really fancied cutting my losses and leaving.

Service throughout was actually pretty good, for what is essentially a pretty low-frills restaurant with limited table service. The young lady at the bar enthused over the peanut butter burger – it deserves to be tried, apparently – and was friendly and chatty and the other ladies bringing plates and checking up on us (then removing the clothes peg from our table number, another of those subtle ways of indicating that we had been processed) were also really nice. But, like I said, you order at the bar, you pay in advance and you have to fetch some things like soft drinks yourself, so the service can only be so good. I wonder how many people actually tip on paying, before they’ve had any service, or put money in the jar on the way out. I wonder, too, how enjoyable it must be to work in a restaurant run to this model. Dinner for two – two burgers, two chips, two drinks – came to thirty-four pounds and was done and dusted in about thirty-four minutes.

I’m not really in the target market for burgers: as I’ve said many times, they’re just a sandwich. But I can see there’s a time and a place for them, and I like to think I can tell the difference between a good one and a bad one. I was puzzled, though, because I have a friend who is a huge burger connoisseur – I mean, he travels for burgers the way I travel for sushi, and then some – and last time he went to Handmade Burger Co. I heard he thought it was much improved. Well, I’m not sure how bad it was before or if I was just extremely unlucky but it’s hard to see the appeal; there’s not much in the way of charm or atmosphere, the burgers were disappointing and at that price you could do far better in the Oakford or even Five Guys (and, I’m guessing, CAU for that matter). Fifteen restaurant chains circling Reading? The news still doesn’t thrill me, but it’s hard to imagine they couldn’t do better than this.

Handmade Burger Co. – 5.3
Riverside, The Oracle Shopping Centre, RG1 2AG
0118 9588106

http://handmadeburger.co.uk/our-restaurants/find-a-restaurant/handmade-burger-co-reading/

Jessy’s, Wokingham

On February 19, 2016August 22, 2017 By ediblereadingIn Reviews2 Comments

Jessy’s closed in August 2016. I’ve left the review up for posterity.

Do you remember back in the day, when Bill’s opened in Reading? Everyone was dead excited, me not least; I remember visiting the one in Brighton back when there were only two of them and I loved it, the laid back style, the old-school chairs, the great food. I said a little prayer that Reading would see something like that one day. Well, you should be careful what you wish for: what we got instead was the version that has now been rolled out to just about every major town and city, a beautiful building with a vague sense of being like the original Bill’s only less authentic, less meaningful, like the copy paper wasn’t pressed quite hard enough.

Jessy’s has popped up in my feed a few times lately – glowing reviews of the brunches, pictures of some of the dishes – and something about it made me remember how much I’d loved that first visit to Bill’s. Not just the name, but the use of a lovely old space, the independence, the locally sourced food and the relaxed friendliness. I planned a visit, hoping to find the kind of restaurant I’d always hoped would open in Reading. But then, a couple of days beforehand, I found myself talking about Jessy’s with a food-loving colleague of mine. She enthused about the room, the real fires and the comfy, cosy space. But she also said that, across a couple visits, the food had never been quite right. Either there were little mistakes, or the portions were too small, or her friend had ordered better. I went hoping to prove her wrong, but slightly worried that I wouldn’t.

Wokingham isn’t somewhere I go very often, truth be told, but getting off the train on a dark and rainy night and walking up the hill into the town centre made me feel like maybe it should be somewhere to visit properly. Some really pretty houses and the smell of woodsmoke made me wonder if this was one of those little places which would trigger fantasies of buying a cottage and opening a little café doing charcuterie, good bread and cheeses by day, pizza and carafes of wine by night, chansons playing on the speakers (it’s a pipe dream, I know) or one of those frou-frou shops that sells lots of distressed furniture painted white and really expensive candles. I was buoyed up by this (well, that and the glass of half decent shiraz I had in a pub while waiting for my companion to arrive) and ready for some good food.

Jessy’s is down one of the slightly quieter streets, a beautiful double cottage with wonky windows and beams. The front room as you go in looks like it’s mainly for daytime coffee, tea and a slice of cake, with a couple of leather sofas and an open fireplace. Beyond that is a big room split into two by an original wall where the window had been taken out to allow the space to feel sort of, but sort of not, joined together. The back section, nearer to the bar and the kitchen, feels bright but somehow less hospitable, but the front section where we sat, with the wood burner glowing in the hearth, is much cosier. The tables – most of which were occupied when I went – almost all seemed to seat four people, although some were laid for two, and the white tablecloths and napkins weren’t ironed (which gave everything a slightly rustic air I hope was intentional).

The dinner menu, which is offered on Thursdays, Fridays and Saturdays, read very well; just enough courses, plenty of variety and the kind of little touches that raise your hopes. For instance, practically every dish on the menu can be done gluten free – a lovely feature, but possibly lovelier still was that the menu didn’t shout about it. And a lot of menus give you the blah about sustainability and sourcing locally, but it was nice to see Jessy’s tell you which butcher they bought from and which farm supplies the butcher. Many restaurants print all this guff without meaning it, some are anal enough to list every supplier at the end of the menu; this felt like a nice compromise.

First up was a starter of goats cheese bonbons, surely three of the loveliest words you can find on a menu. This might sound finicky (it probably does) but I sort of expect a bonbon to be spherical and these weren’t – instead I got half a dozen small triangular wedges of goats cheese, lightly breaded and fried, on a bed of salad with the occasional walnut. There were also some tiny circles of crispy onion that added a nice extra crunch and the chef’s zig zag of beetroot syrup which gave some much-needed sweetness. If I’m listing the ingredients in a plodding, prosaic way I’m afraid it’s because eating it was a bit like that too – it was nice but it wasn’t wow or out of the ordinary, even with the ubiquitous heap of micro-herbs (why are they there? What are they for?) on top. It was a bit on the small side for eight pounds, and I finished it quickly. Looking at the empty plate, I didn’t even find myself wishing it had lasted longer.

The other starter, braised oxtail with garlic mash, sounded magnificent on paper, but maybe that’s where it should have stayed. For a start, the mash was overwhelmingly the main ingredient: a big pile of it, not very garlicky and in some places more crushed than mashed. Oxtail is a cheap cut and I was expecting it to have been taken off the bone. That might have been unreasonable of me, but if not I’d have expected it to fall off said bone. Oh, and I’d have expected there to be a fair amount of it. Alas, none of this was to be, so I ended up tugging little chunks of beef off a huge cartilaginous throwing star and trying to eke them out among the massive heap of mash. The lighting conditions, which prioritised atmosphere over, you know, being able to see anything, didn’t help. It wasn’t all bad – what little meat I had was tasty, as was the glossy sauce studded with finely diced celery and carrot, but it felt out of whack. The best starters are little marvels that work entirely on their own terms, this felt like a disappointing main course that had been miniaturised.

If the theme of the starters was that the menu slightly missold the dishes, it came to fruition when the mains turned up. The first of them, “pan fried whole Cornish plaice” had either been over-mongered (is monger a verb? Here’s hoping) when the head was removed or simply wasn’t a whole fish. I’m used to plaice which fills a plate, but this was such a small specimen that I wondered if I’d just got the tail. I know fish is often a healthy option but there’s something magical about getting a whole plaice smothered in beurre noisette, speckled with capers, all white flesh and zing. Having got that complaint out of the way the meat was easy to separate from the bone and the browned butter, capers and shrimps on top were delicious – savoury, generously buttery, well worth chasing round the plate with the cut side of a roasted new potato. The tenderstem broccoli (not steamed greens, as promised by the menu) underneath was just cooked, so nice and firm with a lovely green sweetness to it. A good main makes you think “I wish I could make this”, or “I’d like to try this at home”. This one made me think “I can do this just as well myself”, not really how it should be.

Slow braised lamb shoulder was recommended by the waitress when I asked her to steer me between that and the halibut (“we’ve had lots of good feedback on the lamb” she said “but I don’t really like lamb or fish”). It was a frustrating near miss; I was expecting a single piece of slow-cooked meat that pulled into strands, so I was surprised to find instead chunks of lamb in among the cassoulet. That made me worry, but actually the lamb was good – no wobbly fat, no suspicious pieces (just as well because the slightly Stygian lighting made it impossible to avoid pitfalls). The cassoulet was pleasant, so were the onions. As before, the whole thing had been festooned with microherbs, possibly to conceal how brown the dish would otherwise have been. But the whole thing was too dry and sticky – the tiniest splash of something which may or may not have been the advertised “lamb sauce”, whatever that was – and just a little too bland. The cassoulet was meant to be spiced, but if it was I didn’t detect anything. Again, it was closer to decent home cooking than restaurant food.

Better than the mains themselves were the Brixham crab fries we had on the side – I’d heard much about them during my research, so I wanted to try them myself. I’d say from the shape that they were hand cut, and they came shaken in parsley butter and aioli along with more white crab meat than most places put in their risotto. Even these weren’t flawless – overcooked, more David Dickinson than Gisele – but even so they were gorgeous: nutty, decadent, beautifully dressed. They weren’t strictly needed, and they couldn’t save the mains, but they did distract us from them nicely. Worth seven pounds? Probably, oddly enough.

The plaice wasn’t exactly Moby Dick, so I decided I had room for dessert. As with the rest of the menu, the dessert section is nicely small and everything on it sounds like it has been creatively tweaked (the crème bruleé has brandy poached raspberries, the poached pear is with saffron). I gravitated towards the chocolate fondant, as I so often do, with its fancy promises of Cointreau, yoghurt sorbet and figs, but like everything else it was all mouth and no culinary trousers. If there was any orange in that dish I couldn’t taste it. The inside of the fondant wasn’t particularly runny. The fig – which I foolishly hoped would be roasted – was simply halved into decorative wedges and the sorbet was strawberry, not yoghurt. It wasn’t even strawberry yoghurt. I think I’d rather have just had a bloody strawberry yoghurt by that point. There were more cheffy zig zags of chocolate on top but was it “chocolate syrup” or just caterer’s chocolate sauce? Your guess is as good as mine, and I ate it.

The wine list wasn’t bad, and I enjoyed the Bordeaux I had which managed a good balance between fruit and complexity – completely wrong for the plaice, of course, but I’ve never let that stand in my way in the past and I don’t intend to start now. Only later did I notice that they also do Kung Fu Girl Riesling, one of my favourite whites, at thirty quid a bottle (if I’d known I’d have had Nando’s first and then camped out on the sofa with a couple of bottles of that). There were no dessert wines per se, but we also had a couple of glasses of Moscato from the sparkling section of the list. They were nice and sweet, but about as sparkling as me at 8am on a Monday morning. The very sweet waiter accidentally managed to throw the best part of a glass of the stuff over my companion, which I found a lot funnier than he did.

Apart from that service throughout was charming and friendly, if rather haphazard. There was one waiter who appeared to do nothing at all and when asked for the bill he had to ask someone else – it turned out it was his first day, but it seemed like he didn’t have a clue what waiting entailed (perhaps he was taking the job description a little too literally). When we left, for a moment I honestly thought he was going to stand there and watch us get our own coats. I wanted to like them, heaven knows I wanted to like Jessy’s in general, but charm only gets you so far when the bill comes to just a touch under a hundred pounds, for two and a half courses and a bottle of wine.

It’s funny how people can have double standards about restaurants. We want to be spoiled, and treated like customers, but we also want to feel like friends. We want the experience to feel genuine and casual, but we don’t like overfamiliarity. We want it to feel special, but we don’t want it to be stuffy. The dream restaurant walks that tightrope perfectly – you feel like you are round a friend’s house (because what is cooking, if not an act of love?) but eating something you couldn’t or wouldn’t possibly make at home. The thing about Jessy’s that makes me saddest is that its heart is so obviously in the right place; it’s a lovely, cosy room and more than once I found myself gazing over at the glowing logs in the wood burner and thinking “how I wish this was perfect”. Close but no cigar, I’m afraid, and on the walk back to the station the only consolation I could find was that I’d dodged doing the washing up. I’ll tell my colleague when I’m back in the office: let’s hope she’s not the sort to say I told you so.

Jessy’s – 6.4
37 Denmark Street, Wokingham, RG40 2AY
0118 3484379

http://www.jessys.co.uk/

Happy Diner

On January 29, 2016August 22, 2017 By ediblereadingIn ReviewsLeave a comment

Happy Diner closed, by all accounts, over the summer of 2017. I’ve left the review up for posterity.

I’ve always felt that when I go to a Chinese restaurant I am missing something important about how to order. I don’t speak Mandarin so the special menu (or the beautiful back pages of a menu) for real Chinese people to order from are lost on me. Instead it seems like every Chinese restaurant is selling the same dishes and with a few notable exceptions – cue my inevitable mention of sadly-departed Reading institution Chi – the experience is always the same; great starters, more crispy duck than is strictly wise and then adequate mains, all served by incredibly polite staff who somehow make the experience feel a little like I’m eating in a library.

Since I started this blog I don’t think I’ve made any progress with Chinese food at all. And it’s not like I don’t know that Chinese food can be wonderful – I still have vivid food daydreams about a sizzling chicken dish I had in Chinatown, rich with a slick savoury sauce, bubbling in a stone pot also containing seemingly a hundred pungent garlic cloves – but here in the provinces we don’t seem to get anything like that. I know it might be my fault, watching food arrive at other tables and wondering “what have they ordered? Have they picked better than me?” before returning to my prawn toasts, satay, disappointment.

Stepping into Happy Diner on a school night didn’t give me the sense that this review was going to be the one to change all that. If anything, the large, chevron-shaped room felt more like a conference centre than a restaurant. There were the obligatory sofas at the front for folk collecting takeaways, there was a fish tank filled with beautiful shimmering koi and then there was a large, long room with Chinese murals (of varying quality) on the walls. The tables were heavily draped and the chairs were the padded metal-framed ones which always – along with excitable uncles and Come On bloody Eileen – remind me of wedding receptions. And yes, it was like eating in a library: only two or three other tables were occupied, all spread out in that big space. Presumably this was done to give people privacy, but it felt a little isolating to me.

After polishing off the mandatory polystyrene prawn crackers with sweet chilli sauce I was even less convinced this was going to be The One. We started with a couple of dishes that, in retrospect, weren’t the most well-balanced. The “smoke dry spicy chicken happy diner style” resembled Chinese chicken nuggets; slivers of chicken, about the size of whitebait, that had been lightly dusted then fried. It was hard to detect any smokiness and they certainly weren’t dry – the paper doily (yes, a doily! How long is it since you’ve seen one of those?) they were served on was sheer with the amount of oil it had soaked up. So if they weren’t smoky and they weren’t dry, what were they? Mainly sugary: even the finely chopped green chilli on top tasted candied and sweet rather than adding the jolt it so badly needed. Oh, and huge – a pile so gigantic that we left close to half. Even then that meant we ate quite a lot. They were curiously addictive, but in the same way that Percy Pigs are.

The other starter, salt and chilli squid, was similarly problematic. Done well this is one of the best things in the world, but Happy Diner’s version didn’t quite get there. The squid was nicely soft, the batter was light and again, the pile of squid was massive but, again, blandness was the order of the day. What didn’t help was that the pieces of squid themselves were equally gigantic – so big that I either had to pick up a bit and try to bite it (not the most delicate of operations) or pop a whole piece in and try not to choke or burn my tongue. Smaller, crispier bits of squid would have been lovely, but this was just a big fluffy cloud of frustration. The best bit was the mixture of the little crunchy salty bits of batter and the (hotter this time) chillies. It made me glad my companion had opted for cutlery, because I was never going to scoop up that delicious goodness with my amateurish chopstick skills.

The next course – no surprises here – was the crispy duck. I knew this would be too much food, but I’m biologically programmed not to turn crispy duck down. I had a sinking feeling from the moment it turned up. You know that wonderful moment when the waiter crushes the duck under a spoon and starts to shred it? That beautiful cracking noise as the skin gives way and breaks? This was more of a dull squelch, and at that point I knew that this would be duck but it wouldn’t be crispy. Normally when the crispy duck arrives, I’m like a kid in a sweet shop (I want that bit! No, that bit! Oh, and that bit!) but here it was more of an effort to find pieces that would perfect my pancake. First world problems I know, but the whole thing about crispy duck is that it’s never, ever like this. There was definite eking required, in fact, to stretch this out to six pancakes, and the last one I had was just spring onions, cucumber and hoi sin (in the immortal words of Roy Walker, good but not right). The rest of the trimmings were much the same as in any Chinese restaurant but at the end of the course, instead of scooping up the delicious fragments with our fingers we were left with a sad and flabby pile of skin.

The main courses arrived similarly swiftly and didn’t lift things; again, it felt like perhaps we’d ordered the wrong things rather than the dishes we picked being actively bad. King prawns in black bean sauce was probably the best (least worst?) of the evening, with plenty of fat prawns in a watery sauce which tasted better than it looked with discernible black bean, a decent hit of garlic and lots of crisp squares of red and green pepper and big pieces of onion. If I’d had it on a Saturday night in front of Take Me Out I’d probably have been satisfied, but somehow here it still felt like it wasn’t quite good enough.

I was hoping the other main would either take me back to my teenage years or show me exactly how a good Chinese restaurant really does sweet and sour chicken. It wasn’t quite the battered balls of my youth (and yes, I know how wrong that sounds) but it wasn’t much of an improvement on that either. The batter the chicken came in was soggy rather than crispy, the sauce was again thin and watery rather than coating the chicken (it wasn’t that indistinct, to be honest, from the stuff we were dipping our prawn crackers in not that long before). The vegetables in the sauce gave me a strong sense of déjà vu, too; crisp squares of red and green pepper and big pieces of onion (did a black cat just walk by?). Oh, and some pineapple, obviously. It made me miss Orient Express, which used to be next to Keegan’s bookshop, which used to be opposite what Shed used to be, and even writing that sentence makes me feel very old indeed and makes me realise how long it is since I’ve had lovely Chinese food in Reading.

On the side we had plain noodles which, not beating about the bush here, tasted a bit odd. Sort of salty but not NaCl salty. I can’t even explain how they were wrong, but they just weren’t good. My fault, perhaps, for not going with the more traditional rice, but I’m just not a fan of plain white rice and it felt like overkill to order egg fried rice as well. We left a lot of the main courses – this is of course traditional in Chinese restaurants, but it would have been nice to feel even a little regret at doing so.

Drinks were a glass of house red wine (described simply as “Italian”) which was decent enough and a couple of bottles of Tsingtao. Service throughout was very polite, friendly, efficient and ever so slightly distant, much as I expected it to be. We were far too full for the dentist-bothering delights of dessert (toffee apple, anybody?) so we munched on the mint imperials that came with the bill – crumbly rather than hard, which made me irrationally happy – instead. The total was fifty-four pounds excluding service. We wished them a Happy New Year as we left and, not for the first time, I felt like a fraud being polite to someone when I hadn’t much enjoyed eating in their restaurant.

So am I any the wiser? Probably not. I still feel like I don’t know what to order, I still don’t have the courage to venture into the more esoteric reaches of the menu (perhaps I’d take more risks if I hadn’t read David Sedaris’ entertaining essay on the perils of eating in China: I’d quote some, but a single sentence of his would show all of this up). Is it my fault that I didn’t like Happy Diner? Quite possibly; you can probably make your own mind up about that. But be that as it may, there’s one question it all comes down to, the main question really when you review a restaurant: would I go back? I stepped out of the door with Mya Lacarte on my right, I strolled down Prospect Street past Kyrenia with its lights glowing, a laughing table of eight in the window and Ihor leaning on the bar and I thought no, I can’t see when I ever would.

Happy Diner – 6.2
3 Prospect Street, RG4 8JB
0118 9483488

http://happydiner-reading.webs.com/

Bluegrass BBQ

On January 22, 2016January 22, 2025 By ediblereadingIn Reviews7 Comments

Bluegrass went into administration in January 2025. I’ve left the review up for posterity.

As regular readers may remember I have a long-standing policy of not reviewing restaurants in their first month, of giving them time to bed in and settle down. Bluegrass tested my resolve more than most, being that rare thing, a new independent restaurant in the town centre. Unable to stay away, I did try to visit before Christmas only to be told – on a weekday lunchtime, no less – that the waiting time was forty-five minutes. To be honest, I just laughed and left: no-reservations restaurants are a bad enough habit to import from London, but once people are queuing round the block for American barbecue we’ve surely got everything bad about dining in the capital without any of the redeeming features.

So I’ve been sitting on my hands for a month, dying to visit on duty and having to wait while the other reviews came in. They were a mixed bag; people seemed to like the food, but a lot of people really didn’t like the experience of eating at Bluegrass. In particular, their policy of making you order at the bar came in for a lot of criticism. I was a bit surprised by this – I’d have thought eating in pubs and, for that matter, Nando’s would have got people used to this, but it seemed not. Despite that, it was voted Reading’s new restaurant of the year despite having only been open for three weeks of 2015 (on a shortlist, to be fair, which didn’t include Bakery House). So I wasn’t at all sure what to expect when I went there one evening hoping it would be quiet and looking forward to making up my own mind.

They’ve done a good job of renovating the old Gurkha Square site (which I never really liked – there was always a smell wafting from it when I went past which was somehow more Pedigree Chum than haute cuisine) and inside it’s made up of lots of different little rooms across about three floors, as well as the terrace out back overlooking the Holybrook which I can imagine will be lovely come summer.

Despite this, I’m afraid I struggled to warm to the interior. The wood panelling and bar made from reclaimed planks and the old school chairs all feel a bit done before – perhaps if I’d been sat at one of the banquettes I’d have felt more kindly disposed, but the whole thing felt a bit clinical. Instead I was at a table with four chairs and four placemats but which felt like realistically it could only have seated two people with elbows. I wondered how much the floor plan had been influenced by margins.

The menu is all very familiar to anyone who’s been to Blue’s Smokehouse, or RYND for that matter – ribs, brisket, pulled pork and smoked chicken, along with a range of burgers and sandwiches (in fairness they also have what looks like a very interesting breakfast menu – itself probably worth a separate visit). Prices are very reasonable: the mains all hover around the ten pound mark and, the menu being what it is, it’s all about mains and sides rather than starters and mains.

I’d heard apocalyptic stories about waiting at the bar, and perhaps on a busier night it would have been horrendous, but when I went it wasn’t too bad. It’s not really set up for queuing though, as you basically have to form a line heading down into one of the dining areas, impeding passing waiting staff and customers. They also only have one till, which feels like a rather devil-may-care decision (perhaps their brisk trade will persuade them to reconsider). Service was pleasant enough but a bit on the gormless side – I had to explain to them what one of the drinks on their cocktail menu was, and they then told me the lager I’d ordered had to be changed and they’d bring my drink over. Five minutes later I went up, jogged their memory and went back to the table with a pint. Everyone was friendly but a bit aimless, as if they’d never expected the restaurant to be this popular and weren’t sure how to cope with it (which may not be a million miles from the truth).

Food came out very quickly – within ten minutes or so. Again, some people have complained about this but I think they just misunderstand what kind of restaurant Bluegrass is. Most things are already smoked and slow-cooked and are just waiting to be dished up (if anything, if it took any longer to arrive you’d be justifiably concerned). And although the meals came on the standard-issue trays I didn’t find this as annoying as usual, possibly because the trays seemed slightly bigger or probably because the paper they were lined with put up more resistance to cutlery than they sometimes can.

So, on to the food: pulled pork was really good. Very soft, cooked to the point of complete surrender, juicy and with a lightly smoked taste that was enhanced by adding a sauce. There are four different sauces on the table but we did need to ask one of the members of staff what they were because there was no description on the label or on the wipe clean placemat-menus. The Tennessee was my favourite – a sweet barbecue sauce with a Dr Pepper base that was nice to dunk a forkful of pork in.

Brisket I wasn’t so sure about – four thinnish slices which tasted better than they looked, but the bottom slice had taken marbling to the stage where the bits of recognisable meat stood out like an archipelago of flesh in a sea of fat. It might have tasted lovely all the same, but squeamishly I left some of it. The burnt ends were the pick of the bunch for me, cubes of beef cooked longer still, sticky with sauce and much more tender and appetising: I had one towards the end with some little crunchy fragments of chip and it was the best mouthful of the entire meal.

Most of the dishes come with fries and coleslaw. The fries were lovely: skin-on with some real crispiness and texture, not wan and flaccid like they can be at many places doing this kind of food. The coleslaw, though, was disappointing; I actually quite like mayo-free coleslaw but this added nothing but contrast. I wonder how many people actually finish theirs.

We shared two other sides. Barbecue pit beans – a portion I’d say was on the small side – had shreds of meat in there but overall had picked sweetness over heat, the wrong choice in my opinion. Corn on the cob, one of my favourite things in the world, was a little underwhelming – a touch overcooked, so that the individual niblets didn’t pop the way I anticipated and the advertised cinnamon in the butter was undetectable. Nice enough but (dare I say it?) Nando’s does better.

I’m sorry to say that the drinks weren’t really worth the trouble they took to order. The lager was quite nice, clean and crisp, but by the time it arrived the food was nearly upon us. The “cherry cola cooler” was a small Amaretto and coke in a jam jar. For four pounds fifty. I watched them pour some of a 330ml bottle of Coca-Cola into the jam jar and then, presumably, throw the rest away.

The general haplessness of the service continued when someone came to ask how the food was. I said it was quite good, which it was, and she put a magnetic bottle cap on the end of the table to show that we had been processed. And you do feel, in an establishment like this, like you’ve been processed rather than served. She also asked whether we wanted any water and I said we’d love a jug of tap water. She returned with a solitary glass of tap water (still, it’s the thought that counts). Actually, if it hadn’t been for the model of ordering at the bar I’d have had a glass of Malbec by then, but I guess Bluegrass has decided it’s happy to run the risk that people will order less drinks: an odd decision for somewhere which prides itself on its range of craft beers. As it was, we left – the advantage of paying up front is that you can do this quickly – and dinner for two came to thirty-five pounds, not including tip.

You’ve probably gathered by now that I wasn’t absolutely bowled over by Bluegrass. But in its defence, many of the criticisms of it are fundamentally missing the point: it’s a restaurant, Jim, but not as we know it. It is not intended to be a place where you settle in for an evening. Bluegrass is set up to have all its food ready to serve almost immediately and everything it does to channel customers is intended to guarantee a speedy turnaround. It’s a different kind of casual dining, and perhaps the shape of things to come – get people in, feed them, send them away and turn the table as many times as you can. There is absolutely nothing wrong with that, not an awful lot wrong with the food and nothing wrong with going there, if that’s the kind of meal you want. But, for that reason if no other, it felt like a restaurant many may like but few will love. I still think that restaurants are all about the experience: the service, the comfort, that feeling of taking time away from your troubles (and the washing up!) while someone else looks after you and feeds you. For me, anything else is just one step up from Deliveroo.

Bluegrass BBQ – 7.1
15 Gun Street, RG1 2JR
0118 9599112

http://bluegrass-bbq.com/

Pachangas, Henley

On January 15, 2016October 1, 2023 By ediblereadingIn Reviews6 Comments

Pachangas closed permanently in September 2023. I’ve left the review up for posterity.

There are times when I think I’ve almost got the hang of this reviewing thing. In particular I think I’ve got to the stage where I have a reasonably good idea, from looking at a menu, of whether a restaurant is going to be good. Pachangas, a Mexican restaurant in Henley, scored so well on that front that I’d been looking forward to visiting it for some time. The menu made all the right noises: Oaxaca cheese, grilled cactus, slow-cooked pork marinated with chili, orange and tequila, sweet spicy mole (the chocolate and chilli sauce, not the short-sighted animal from Wind In The Willows). So different from Maracas in Reading, where the menu doesn’t really convince me that the owners have had a Damascene conversion from cooking Italian to Mexican food.

I was so excited about going that not even a miserable day in January put me off my trip to Henley. Besides, I reasoned, even if it turned out to be a disappointment there were always consolations – the gorgeous chocolate in Gorvett and Stone for one, the delights of Machin’s (ostensibly a butcher but also selling fantastic cheese, smoked fish, terrific jamon iberico and countless other wonders – if only Reading had somewhere like this) for another. But mainly I was going for Pachangas: I re-read the menu on the bus, feeling like I was about to take a little gastronomic holiday.

Stepping out of the rain, half-mist, half-drizzle (is “mizzle” a word?) and into the restaurant I immediately felt like I’d made an excellent choice. This restaurant used to be the site of a pub called the Beer Tree which had Kozel on draft and a bewildering array of Belgian beers in the fridge; I used to love it back then but it was a bit crude and functional inside. Pachangas was a lot more inviting, all bright-coloured walls and cheery music. I got a warm welcome and was shown to a nice table: on my left I had a view of the rest of the dining room and on my right I could see the grey street outside, the rain intensifying. It felt like I might have been in the only sunshiny part of Henley that day.

The menu presented a couple of challenges. One was not hitting the cocktails in a big way – a wide range were available, not to mention numerous tequilas and several Mexican beers, along with something rather frightening called a michelada which seems to be a mixture of beer, lime juice and hot sauce (another time, perhaps). The other one, as I said, was narrowing it down when nearly everything looked worth a punt. Even the burger – in a tortilla wrap rather than a bun – appealed, bringing back happy memories of sadly departed Oracle restaurant Santa Fe (the unforgettable, dimly-remembered evenings I’ve had there!). The other thing that struck me about the menu was just how much of it was available gluten free – well worth knowing if you’re eating out with someone who doesn’t eat gluten.

After all the horse trading was complete, the orders had been placed and the wine was ordered we sat back in anticipation. I had high hopes, which if anything were justified by a little freebie to start with – two little gluten free rolls, still warm and filled with rich, elastic cheese. Just beautiful. But then, I smugly told myself, I knew it would be good because I knew a good menu when I saw it.

The first of the starters was further corroborative evidence. Calamares picantes were dusted with flour rather than battered and apparently shallow rather than deep fried and came sprinkled with chilli, coriander and beautifully whiffy slivers of fried garlic. The squid was among the best I can remember – so tender, free from any bounce or twang and clearly very fresh indeed. It was so good that I didn’t really mind that the coating didn’t entirely stick to it. All it meant was that at the end I had loads of little pieces of it to eat, fun-sized explosions of chilli, garlic and (I think) lime. Funny how sometimes, like the powder at the bottom of a packet of dry roasted peanuts, or the vinegary shards left when you’ve nearly finished your Chipsticks, the best bit comes at the last. There was also some kind of spiced dip like a mayonnaise, not mentioned on the menu, which didn’t add much and probably wasn’t really needed. I left most of it, but I didn’t feel like I’d missed out.

The other starter was where the problems began; the tamal pachangas were described as “handmade corn masa parcels filled with spiced pork and steamed in plantain leaf served with mole negro and fried plantain” which sounded delicious. Sadly the corn parcel (singular) was quite cakelike – thick, sweet and rather claggy. The pork inside wasn’t particularly spicy but then there was so little of it that it struggled to overcome the exterior. The mole sauce was also sweet but it did have a kick of chilli so that it wasn’t completely dull. The best bit, by far, was the fried plantain which came on the side, a bit like eating banana fritter without the batter – sweet and a little bit naughty – and it was really lovely with the mole sauce. But even so, the whole plate felt like I had ordered dessert by mistake, and not a terribly good dessert at that.

The starters had been so Jekyll and Hyde that I wondered quite what the mains would be like. I’d had my eye on the fish tacos since I first looked at the menu and when they turned up they seriously looked the part – three tacos, piled high, served in some kind of zigzag contraption intended to make them easier to eat. And you couldn’t argue with the volume – two big strips of fish in each one, a heap of spiced mayonnaise on top and some salad and guacamole underneath. The problem was that they were so very bland: the fish was described on the menu as halibut tempura and I can’t give the menu the benefit of the doubt without criticising the kitchen because they felt like standard goujons of an unremarkable white fish to me. The spiced mayonnaise, which might have been the same one that came with the squid, was not particularly spiced. If anything it felt like Thousand Island Dressing’s zany friend, the one who’s never invited to parties. It came with a relatively pleasant bowl of rice – I’m not sure why as there was nothing to eat the rice with – and didn’t come with black beans, despite the promise of the menu. The whole thing was piping hot and difficult to eat: nothing wrong with that when a dish is delicious and you want to devour every last mouthful, but when it’s all a bit blah it soon becomes a chore. The thing that disappointed me most, though, was how thoroughly this dish punctured my expectations.

Then came the enchilada mole poblano. I was expecting to see two fat corn tortillas, filled with chicken and sauce and, most importantly, flavour. After all, that’s what the menu led me to expect. What arrived instead was the Mexican version of a chicken and cheese toasted sandwich; rather than two big fat cylinders I got three sad, flat little tortillas with shredded chicken and melted cheese inside and a swoosh of mole across the top. That was it. No flavour or spice in the chicken at all. This time round even the mole – a complex, intense mix of seventeen ingredients according to the menu – didn’t seem to have any chilli in it, let alone anything else other than chocolate. The tortillas, sadly, were just boring – sub-Old El Paso, in fact. It came with more of the rice (which tasted mostly of garlic) and refried beans (which tasted mostly of mashed bean). My guest was a member of the Anti-Coriander Brigade – I hear there are more of them than you might think – so had asked them to leave it out, but I couldn’t help wondering if they’d left everything out just to be safe. Including the flavour.

I did like the sweet potato fries (“Pachanga fries”) we ordered as a side: sweet potato can be a tricky vegetable, but they’d managed to get the fries perfectly crispy. But let’s face it, if the fries are the high point you’ve either had amazing fries or a pretty iffy meal, and these fries weren’t amazing.

We had a glass of red wine each. The Chilean merlot was nicely smooth and smoky and the Mexican syrah – Mexican wine does exist, believe it or not – was drinkable but unremarkable. Both were about a fiver a glass (in hindsight, maybe I should have had a “Bloody Pirate”, a Bloody Mary made with rum rather than vodka, instead). The best bit of the experience was undoubtedly the service which was lovely throughout: both the waiters that looked after us were friendly, knowledgeable and checked up on us just often enough without it feeling over the top. I’m no expert but their accents sounded South American at least and very possibly Mexican which gave me confidence (the second best bit of the experience, incidentally, was that you have to go through a saloon door to get to the loo – what’s not to like about that?)

I nearly gave Pachangas a chance to redeem itself through dessert (I had my eye on the churros) but a combination of fullness and disappointment made me rule it out. The total bill for two courses and a glass of wine each was fifty-nine pounds, excluding service.

Something magical has happened several times while writing Edible Reading where I’ve gone to an unprepossessing restaurant with no real expectations and gone away thoroughly delighted and surprised. Pachangas is a rare example of the opposite phenomenon – and I suppose it had to happen eventually – where everything looks good on paper but it just didn’t come together. The food didn’t quite live up to the menu: sometimes literally, in that what you ordered and what you got weren’t quite the same thing. But more generally the menu made wonderful promises about flavour which the kitchen just didn’t keep. Whether they’re playing it safe because they’re in Henley, or whether they just have a gift for writing which isn’t matched by their cooking I don’t know. Either way, it’s a salutary lesson for me at the start of the year that I’m not quite as good a judge of menus as I thought I was. But after all, if you could tell how good a restaurant was just by looking at the menu, who’d need restaurant reviews?

Pachangas – 6.6
30 Duke Street, Henley-on-Thames, RG9 1UP
01491 413000

http://www.pachangas.co.uk/