I like to bang on about service in restaurants, but this week it occurred to me that I might be part of the problem. After all, I talk about service, but if you look back at my other reviews it’s usually tucked away near the end. It’s the penultimate paragraph, stuck between the desserts and the summing up, sharing space like uneasy housemates with the bit about How Much It All Cost.
For some reason it’s difficult to write about service in detail unless it’s bad, and when it’s bad I feel guiltier about going into detail than I would about a disappointing dish. Funny how the human face of a restaurant, even though it’s what you see, attracts less comment than all the faceless people toiling away in the kitchen.
So, to redress the balance, even if only for one week: the service at Alto Lounge was some of the best I’ve had in a long time. The two women working the night I went were an absolute joy: friendly, likeable, helpful and interested. They stopped me going up to the bar to order more drinks when my food had just arrived, even though technically Alto Lounge doesn’t do table service. It properly felt like they wanted to make sure I had a good evening, and when I settled up and left the goodbyes were so genuine that it made me want to go back.
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