Jamaica Blue

It happens less than it used to, but every now and again I still review somewhere because of a recommendation or a request from a reader. You have Anna to thank for this one, because a month ago she left this comment on the blog:

This might seem like a weird suggestion, but how about trying the new Jamaica Blue cafe at the Royal Berkshire Hospital… Looking at their website it seems like a successful Australian chain, they have only four branches in the UK. I’ve popped in a couple of times after appointments and the coffee was great. I was very pleasantly surprised by the range, quality and freshness of their lunch options, really nice deep filled flans and unusual sandwich/ciabatta choices. So nice I’d even consider dropping in if was in the area and I didn’t have an appointment.

My curiosity was piqued. Partly because this was a hard sales pitch to resist: a promising new café in town that almost nobody knew about? How could I stay away? But more to the point, I live very close to the hospital, and many’s the time working from home that I’ve sloped up the Craven Road to visit the AMT just inside the main entrance. If the weather’s bad I have a Café Maya, and if the weather’s good (by which I mean anything above twelve degrees with no rain) I have a Froffee, that hypnotic, magical milkshake made with ice cream, espresso and dreams. But I never get any food there, and Café Yolk never quite feels worth the additional walk. I made a mental note: next time I was working from home I’d go to Jamaica Blue and try it out, a rare solo excursion.

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Fidget & Bob

One of the saddest events of last year was when Tutti Frutti (Reading station’s terrific ice cream café) closed abruptly back in October. I found out while on holiday: on the Monday morning I grabbed my regular latte from Paul before jumping on the RailAir – a holiday ritual I’ve always loved – and the next thing I knew I was drinking in a plaza in Andalucia and hearing troubling reports from Blighty that Tutti Frutti was no more. They were correct; I’d had my last latte there and I hadn’t even known it. By the time I got back to Reading all the kit had been taken out; five months later, the signs still say a new store is “coming soon”.

This is why we can’t have nice things, I ranted on Twitter for what may have been a week but, to many, probably felt like longer. I was cross with Network Rail for not treating Tutti Frutti better. I was cross with our local media for not celebrating the place more (the piece they eventually ran about the closure was an apology of a thing). I was cross with the people of Reading for going to Costa or Starbucks instead, when brilliant coffee and service were a stone’s throw away.

After I’d got over it – and, I suppose, myself – I realised the truth was more complicated. There was another reason why nobody had seemed to know Tutti Frutti was there. Several other reasons, in fact: no website; limited Facebook presence and a Twitter feed which made it look like the place closed a long time ago (the last Tweet dated from June 2015). Could anybody rely solely on word of mouth in this day and age? Was it enough to expect your customers to do your advertising for you?

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