Restaurant review: The Royal Berkshire Hospital

On the Wednesday afternoon, my second full day in hospital after the accident, I put some pictures up on Facebook. Nothing special, just a picture from my bed of Dorrell Ward, my left foot poking out, and a shaky, badly photographed picture of my lunch. Well, I never thought this would be my next forthcoming restaurant review my caption read. I know the English is clumsy but in my defence I was dictating it, because typing was too challenging at that point. Besides, I’d probably just had some morphine.

The comments were immediate, plentiful and properly lovely. A couple of the funny ones stuck with me. Chronicle hitman? said one: I replied that it was more likely to be a whack job by the owners of Vino Vita. Another said that is extreme lengths you’ve gone to to obtain a review. I had the comeback in my mind – no stone left unturned, I thought I would say – but looking at my Facebook page, it seems I never posted it. Perhaps the morphine had kicked in by then: I did spend quite a lot of the time asleep, at the rare times when sleep came easily, because that way everything hurt less.

But the thing is, on some level it is a gap that I’ve never reviewed the Royal Berkshire Hospital. Because you could make an argument that it is Reading’s largest restaurant: the trust employs 7500 people, admittedly across more sites than just the RBH, and has over 800 beds. Put that way, it’s hard to imagine that even Reading’s busiest conventional restaurant feeds more people in a week.

So I suppose, in a funny kind of way, this review is sort of overdue. During my four night stay in a place that doubles as Reading’s busiest restaurant, I begin to get an idea of what an unusual beast it is.

* * * * *

I wasn’t meant to wind up an inpatient in the Royal Berks. A whole chain of things had to go wrong for me to be in the place I was and make the decision I did.

First of all, I shouldn’t have been commuting home that Monday afternoon. The previous week I’ve been off with the cold that everyone has had, the cold that wiped us all out. And I only went into the office to catch up with my boss, only to find when I got there that he’d had to take the day off at short notice. If I’ve known I would have worked from home, and never made the fateful journey that led to me coming a cropper.

And my boss’s boss, seeing that I was less than 100%, told me to go home early. That played a part too. So I found myself getting off a train somewhere between four-thirty and five o’clock, cutting through Harris Arcade on my way to pick something up from the supermarket. If I’d been later, the arcade would have been closed and I wouldn’t have used it as a short cut. But all those things happened, one after another, and so a little before five I got to the Friar Street end of the arcade to find the shutter in front of the exit halfway down.

In my mind, I thought two things that weren’t necessarily true. I thought that if I headed back to the other end of the arcade, I might find that shutter down too, and then by the time I returned to where I was I’d be shut in the arcade. I also looked at the shutter in front of me and thought to myself I can squeeze under that. And in that respect, I was sort of right: I did manage to shimmy under the shutter.

The problem was that retaining my footing on the other side was completely beyond me.

I went unceremoniously flying, face first into a parked car. My glasses were smashed to pieces, my face bleeding and grazed. But that wasn’t the first thing I noticed. The first thing I noticed was that my arm, in unbelievable pain, no longer felt like mine. I have had to tell this story more times than I can tell you: to friends, to family, to acquaintances, but also to every single NHS staff member who has spoken to me in any capacity since the accident. The first thing they ask you is to confirm your name and your date of birth. But the second thing they say, without fail, is so how did it happen?

I always start with it’s really embarrassing, followed by do you know the Harris Arcade in town?  My shame is then compounded by the fact that invariably, whoever I’m talking to knows exactly where I’m talking about: I can’t even make it sound less ridiculous an accident than it was. “I’ve never heard that one before” said the very nice man that took my first x-ray after I was discharged from hospital. Many of the reactions have been variations on that theme.

My wife has heard me tell the tale many times, and has given me tips on how to make it more entertaining which I refuse to follow. Stories in her family are currency, and sitting with them watching them trade anecdotes is one of my favourite things to do, an opportunity to relax and enjoy the show. Zoë tells me that to get a big laugh I should pretend that the shutter was literally rolling down as I reached it and that I chose in an instant to slide underneath it. 

But that makes me sound intrepid, or brave, or both. In reality, I’m just a dumb middle-aged man who made a bad decision and went down like an overweight sack of potatoes. The closest I’ve come to taking her advice is this: whenever I tell someone what happened I say I tried to get under the shutter like a shit Indiana Jones. Even that, I’m painfully aware, makes me sound cooler than I really am.

* * * * *

After the accident, in shock and in pain, unable to see, I am peeled off the pavement by Elliott and Alex.

Everyone likes to think that they would stop in circumstances like these, but I think we all know that most people don’t. Elliott and Alex do. They are second year students at the university, who just happen to be in town that afternoon. They ask if I’m okay, and it soon becomes apparent that I’m not. They help me to a bench outside M&S, near the statue of Queen Victoria. They call 999 and put me on the line. The call handler suggests that I should go to the minor injuries unit in Henley. Elliott and Alex are having none of that. I call my wife, still at work, and she picks up because she knows that I never call her when she’s at work.

“Is everything okay?” she asks me. No, I reply. My arm doesn’t work, I say.

Elliott and Alex call me an Uber to get me to the RBH. Getting into it is agony, but they keep talking to me, keep me in the room, keep me distracted. They call their friends and tell them they’re running late, and they ride with me to the hospital and wait with me until my wife arrives, having rushed back from work. These people don’t know me, don’t know anything about me, but they give up two hours of their evening to stay with a stranger, one who’s in excruciating pain and blind as a bat. They only go when they know that Zoë has got home, has picked up some stuff and is in a taxi on her way to me.

We swap phone numbers, and Elliott texts me several times over the weeks ahead. I am yet to persuade him to let me pay for the Uber, but I intend to keep trying. It is the first and probably the biggest kindness I experience, but by no means the last.

After they are gone, I squint at my phone held in my one good hand and wait for Zoë. From down the corridor I hear her at reception. “I’m looking for my husband” she says, and when asked to describe me, she says “he’s big and grey”. I make a mental note never to let her forget this, but I’m just so happy she’s there.

* * * * *

My first experience of the food on the ward, the day after I am admitted, is not the best. Despite the fact that I’m pretty much unable to move, arm in a cast, dosed up with codeine and morphine like clockwork, it hasn’t registered with me that eating with one hand is going to be extremely difficult. I order cornflakes for breakfast, and then realise that sitting up in my bed to eat them is something of which I’m simply not capable. I write that off, because oddly my appetite isn’t what it usually is, and decide I can save myself for lunch.

Lunch is a vegetable risotto, glistening strangely under artificial lights that give it almost an oversaturated look, like a Martin Parr photograph. I push a couple of forkfuls into my mouth and decide these are calories I can do without. Besides, I decide that it looks more like something deposited on a pavement after closing time than the sort of thing I’m used to in pubs and restaurants. At this point, I guess I’m thinking of the Royal Berks as like an all inclusive holiday: you can always sneak in food from elsewhere.

Zoë comes to visit me every day, and between us we soon learn the ecosystem of alternatives in the hospital. The top of the tree is the M&S – “that little Marks & Spencer is a godsend”, Zoë says to me, remembering all the vegetable samosas I smuggled in for her when she spent the best part of a week on the Covid ward. I have a bag of crispy chocolate clouds on my bedside table pretty much most of the time, the challenge being to eat them before the sweltering heat makes them unviable.

And then there’s the hierarchy of coffee. Back when I lived near the hospital I used to walk to AMT for their mochas, and on hot days I’d buy a Froffee, a coffee and ice cream milkshake, and drink it in Eldon Square Gardens, soaking up the sun. I was between jobs back then, and it broke up the afternoons. But AMT’s best days are behind it, and the mocha Zoë brings me one morning is genuinely undrinkable. 

Better, to my surprise, is Pumpkin: one afternoon my dear friend Jerry comes to visit me and fetches me a mocha from Pumpkin which is a hundred times better than AMT’s. He also brings me a copy of Viz and the latest Private Eye, which is the kind of thoughtful thing great friends do. I read them at night, by the light of my bedside lamp, after half nine when visiting hours are over and my knackered wife has gone home to get some rest. She keeps me company for 12 hours, every single day, and she never complains.

We aren’t used to spending nights apart, and of all of the things about this that might be one of the most upsetting. The lights are never completely off in the ward, because they’re always coming round to top up your drugs or check your blood pressure. But with my fan whirring, and the other noise abating, the Yves Klein blue curtains drawn around my bed, we send each other good night messages and pictures, and I try to quieten my mind by reading the magazines that Jerry has brought me.

When it comes to coffee the god tier is Jamaica Blue. I reviewed them, over seven years ago, but somehow I’d forgotten about their existence, or how good they were. On the morning of my discharge from hospital Zoë brings me one of their mochas, and for the first time in almost a week I am reminded of how wonderful a thing great coffee can be. It’s a small, tenuous link to my pre-accident life of little luxuries, of V60s at home or my latte at C.U.P, always at 8am, before hopping on the train to the office.

Even better than that, if such a thing is possible, is the milkshake Zoë brought me the previous afternoon from Jamaica Blue, an indulgence so lovely I could almost weep. Thick, cold, chocolatey, more fun than you would ever reasonably expect to have in a hospital. It tastes, to paraphrase Philip Larkin in another context, like an enormous yes.

* * * * *

If I didn’t rely on goodies from the M&S or from the hospital’s cafés as much as I could have done, there was a reason for that. The reason was that the food from the Royal Berks proved to be quite the surprise package.

The menus come round every morning, printed each day, a series of boxes and options to tick for the following day’s breakfast, lunch and dinner. The weeks are numbered, and the font at the top of the menu calls them Lunch and Supper, in Mistral, a typeface you know even if you don’t realise you do. It’s the one from the logo of Australian soap Neighbours, designed in the ‘50s, a beautiful cursive script that is simultaneously retro and timeless. I’ve always loved Mistral, and somehow it brings a tiny chink of sunlight into a room shrouded with blinds.

After that disappointing risotto, somehow I never have another entirely bad meal during my time in hospital. For lunch on my second full day, I have a beef curry with rice and chunks of potato and while I’m eating it, I realise that it’s actually quite good. Not just the absence of bad, although I would’ve settled for that, but decent. 

The meat isn’t soft, tender, falling apart as it would be in a Clay’s curry, and the spicing isn’t complex, or even front and centre, but it’s not bouncy, fatty or gristly. The waxy cubes of potato add something, and I find that even with a broken arm, even with a hot uncomfortable cast on me, even with the fan humming and the painkillers wearing off, this is a good meal.

And then, afterwards, an even happier surprise. An apple crumble where the base is sweet, stewed apple but more importantly, the ratio of crumble to fruit is beyond reproach. And by that I mean that it’s easily two thirds crumble, a huge and joyous permacrust of biscuit so thick that I’m fearful, with only one hand, of whether I’ll be able to force my spoon through it. I manage it somehow, and the rewards are considerable.

I include a picture of my lunch with a picture of my ward as I send that first Facebook post mentioning what’s happened to me and where I have found myself. The responses flood in wishing me well, but they also do something interesting that I didn’t expect: a lot of them talk about the food. Because, and I had no idea of this, the hospital makes all of its food from scratch, on the premises, and they serve it in the restaurant as well as serving it to the patients. They could so easily use the likes of Sodexo: how wonderful it is that they choose not to.

One commenter tells me that she used to be the patient services manager for the catering department. The hard work that goes into all of those recipes is outstanding she tells me, and I can well believe it. She also sends me a lovely message with a few tips about what you can and can’t do around the menu, catering life hacks; I thank her for them but decide not to do any of them, because I don’t want to be a diva. The staff start work at 6am every day, she tells me, and work for 14 hours to ensure feeding everybody in the hospital: Reading’s largest restaurant indeed.

So many people comment along those lines, about the food, about the staff, about what a wonderful place the Royal Berks is for people when they need care the most. One of comments says how lovely the hospital’s goulash and spicy lamb are, another recommends the “cultural and religious menu”, a tip that is echoed by Zoë from her time on the Covid ward. The menu just calls it a “ethnic meal”, but I order it multiple times and am never disappointed.

Somebody else tells me that she’s been a patient at the RBH on and off for 18 months. The food is one of the highlights she tells me. It sounds silly, but all these intersecting stories, this universality of experience makes me feel less alone, and less scared. It also reinforces that even if I have very limited experience of this hospital – this is the first time I’ve ever spent the night in a hospital since I was born – the RBH is at the centre of Reading life, and it touches everybody.

It was there when my wife was taken away from our house in an ambulance late at night for a prolonged stay on the Covid ward, in the depths of winter 2021. Both of my sisters-in-law were born there, so were both of my beautiful nieces. It’s the RBH that treated my father-in-law when he had cancer, and again when he had a heart attack. And that’s just my family – but from the pile of comments I got a clear impression that it was central to countless more families than mine.

I never quite get over not hating the food. The following day I have a beef stroganoff which again, is just downright comforting and nice. The little mini packets of biscuits are by Crawfords, and are really enjoyable with a cup of hospital tea; I allow myself two sugars while I’m in hospital, it seems only right. The ice cream is lovely too, despite not resembling any ice cream I would buy for myself on the outside. You almost need to eat it first, because by the time you finished your stroganoff or your keema curry – accompanied by a little pot of dal or vegetable curry – it is a texture almost like foam.

* * * * *

One of the comments on my Facebook page says NHS toast is up there. And there is truth in that, too: every morning my breakfast form requests white toast with butter and Marmite, and there is real comfort in eating that around 8am, when the ward starts to stutter to life and the shifts change over, when you give up hope of getting any more shut eye until the afternoon. 

With only one arm, I have to ask the nurses to butter my toast and put Marmite on it. Every morning I luck out, either getting a nurse who loves Marmite or, equally likely, one who has never tried the stuff. The tub they bring is generous, and it is generously slathered on. I eat it in silent gratitude, and then I attack my sweet white tea, a drink I haven’t had for the best part of a decade.

* * * * *

Everyone says this, but it’s true: the staff at the RBH are uniformly fantastic. From the people who butter my toast to the ones who help me adjust my bed, from John, the helpful nurse on my final morning who walks me to the loo and protects my dignity to the two T-level students who are spending the week helping out on my ward, who take my blood pressure across the four days with gradually increasing proficiency, everybody is amazing. From the porters who wheel me across the hospital in my bed for a CT scan to the staff who somehow managed to roll and transfer me from my bed into the scanner – while again protecting what little dignity I have – it’s impossible to express admiration or gratitude adequately for them. 

And everybody knows everybody, the porters greet each other as they pass in corridors, the way bus drivers do. The staff have an incredible spirit and I can only imagine the strain that is put under, every single day. At the time I’m simply emotional and grateful and full of feelings in a way that suggests that, the rest of the time, they’re probably buried further below the surface than they should be.  I’ve spent more of the last five weeks crying then I have the five years before that.

It’s only later on, when I get home, that I feel angry that things should be so difficult for the people that work there. During the pandemic, I always neglected to stand outside my house and bash a saucepan with a wooden spoon, to clap for carers. I found it performative, I felt like it had been suggested by a government that did not care for that sector one iota, and did nothing to protect it from the virus. I told people that I did my bit for the NHS by voting Labour. But now I realise that’s also performative, only in a different way, and just as bad. I resolve to donate to the Royal Berks’ charity when I get out, to support their extraordinary work.

* * * * *

Around Thursday lunchtime Melinda, one of the nurses looking after us that day, stops by my bed and asks me if I write this blog. She follows me on Facebook, and has seen the picture of my foot in the ward. I’d know that ward anywhere, she tells me. I own up, and we have a little chat about that, a touching little moment of connection which comes out of nowhere. I tell her that if she wants to feel really proud of where she works, she should go to my Facebook page and read the comments.

I mention this anecdote on Facebook a few days later when I’m convalescing at home, and someone else pops up in the comments. Me and that same nurse had this conversation in the staff kitchen and she showed me your post and that’s how I was introduced to your page she says. It’s nice to feel social media bringing people together, because there are so many reminders day in, day out of it doing precisely the opposite.

Later on Thursday afternoon, a doctor comes by to chat to me about my discharge the following day. The junior doctors are on strike tomorrow, and everything is being prepped in advance so I can check out without any undue delays. She asks how my time in hospital has been and as I’ve done here, as I’ve done with everybody who has asked since I got home, I pretty much gush about the amazing work that happens in the Royal Berks.

“I really hope you didn’t mind the food” she tells me. “We get quite a lot of complaints about that.”

“Actually I liked it” I reply. I think about it for a second, decide to blow my cover. “I write a restaurant blog in my spare time and the food here, and the way it is managed here has really impressed me.”

“You’re not Edible Reading, are you? I’m pretty sure I follow you.”

This might be the closest to fame that I’m ever going to get, but really I’m not at the epicentre of this story. The hospital is. Mine is just one of thousands of stories about this institution, one voice straining to be heard in a gigantic choir singing its praises. That is absolutely as it should be.

When I finally leave on the Saturday, gingerly shambling out into the daylight with Zoë to the car park where my father-in-law is waiting, my relationship with the RBH is far from over. There will be x-rays, they will fit a brace, they will do more x-rays, they will determine that the brace isn’t enough, and they will decide to operate. The fracture clinic is right next to Jamaica Blue: I grab a coffee to fortify myself before every appointment.

There will be a day when I sit there in the Day Surgery ward for seven hours, starving and anxious, while I watch everyone else go off for their surgery, come back and go home. There will be a conversation with the anaesthetists, where I only remember the beginning and then come round, groggy and in recovery, hours later. There will be that first phone call with Zoë afterwards, when I let her know that I’m still alive and enjoy the miracle of hearing her voice again. 

And there will be one more night in the hospital, back on Dorrell Ward. It might be a happy accident, or it might be deliberate, but they take me to the same ward and park my bed in the same bay. One of the nurses on duty was on duty when I first stayed in hospital. You again, she smiles. The next morning, the wife of the chap in the bed next to me comes over to talk to me and Zoë. “I’m so glad they put him in Dorrell” she tells us. “It’s the best ward in the hospital.”

I don’t know. Perhaps everybody says that. But it was hard not to feel like it was the best ward in the hospital, or that I was the best hospital in the country. Because they and their extraordinary staff took what would have been the most frightening, lonely and anxious week of my life and made it somehow a week of peace, care, healing and – let’s not forget – Marmite. 

So that’s my review of the Royal Berkshire Hospital. A place of peace, care, healing and Marmite. A place that is Reading’s biggest restaurant by accident, not design, and one that happens to be a restaurant many times better than it needs to be. It’s also the most paradoxical place I will ever review. Because obviously I sincerely hope I never eat there again, and I wouldn’t wish a meal there on my worst enemy. But if you do find yourself there, and many people do, every single year, I cannot say enough good things about it. The food’s not bad, either.

The Royal Berkshire Hospital
London Rd, Reading RG1 5AN
0118 3225111

https://www.royalberkshire.nhs.uk

You can support the Royal Berks charity here – I have made a donation, which is the least I can do after all those meals.

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Café review: Mac’s Deli

What were you doing when you were 21? If you’re a regular reader of this blog I imagine that, like me, you’ll have to cast your mind back to answer that question. In this sense I envy the generations after me, everything digitised, lives captured in hundreds of smartphone photos, people who can probably tell you exactly what they were doing on nearly every day of their twenty-second year.

Personally I was in my last year at university, frantically cramming for final exams I would dream about for years afterwards, navigating fraught relationships and sticking my head firmly in the sand about What Came Next and What I Would Do With My Life (thirty years of that now and counting, thank you very much).

My life was about to lose what little comfort and structure it had and, for me at least, most of the rest of that decade made up my wilderness years. I’m not sure I’d go back to being 21 if you paid me, despite all the people my age who will say “if only I knew then what I know now”. All they really mean is that they regret not getting laid more often, but we nearly all regret that.

I’ll tell you what I wasn’t doing when I was 21: I wasn’t starting my very first hospitality business, taking a massive gamble in a post-pandemic climate where the cards are stacked against restaurants, cafés and bars. But, nearly 30 years after I turned 21, that’s exactly what a chap called Mac Dsouza did.

That business was Filter Coffee House, on Castle Street, and it’s fair to say that it was an immediate success. I stopped by a couple of weeks after it opened, sampled its banana bun and was instantly smitten. So much so that about a week later, when I wrote a piece about Reading’s 50 best dishes to make 10 years of the blog, I managed to sneak that banana bun in there. I might have been relatively early on the bandwagon, but people were already talking about Dsouza’s café. By the time I reviewed it early in the New Year, its place in Reading’s affections was secured.

Dsouza, though, was not the sort to rest on his laurels. So even as the café kept trading, evolving, taking away its seating and moving to takeaway only he was working like a Trojan elsewhere. So he cropped up at Caversham’s Sunday markets to sell more coffee and treats, converting the RG4 crowd to his astonishing masala hot chocolate.

By then Filter Coffee House’s menu had expanded to include a range of affordable sandwiches, although I was more drawn to the specials they did at weekends. However you looked at it, what Dsouza achieved in a couple of years was quite something.

And what were you doing when you were 23, do you remember? I was back at my family home in a suburban terraced house in Woodley, temping in the cashier’s department of the insurance company where my brother worked. It was boring, and this was an office before smartphones, email and the internet so it’s hard to adequately convey quite how boring it was. But Labour had just put an end to eighteen years of Tory rule, and the joy was so extreme that it was almost tangible.

Despite earning fuck all, I always seemed to have enough money, possibly because my main aim at that point was to get drunk at the Bull & Chequers – midweek or weekends, back then nothing ever resulted in a hangover – and go clubbing. I was still impersonating an ostrich with reckless abandon, while my contemporaries became management consultants, solicitors and barristers. I was writing cheques for other people, putting files in alphabetical order and pretending to care what had happened in EastEnders when talking to Maureen or Eileen; everybody in my department was in their sixties, about to retire on the cusp of the information age.

When Mac Dsouza was 23 he opened his second business, Mac’s Deli. It’s not a deli at all, but a café squirrelled away on an industrial estate about a twenty minute walk from Theale station. It opened just over two months ago, and seemed to be a continuation of what he was offering at Filter Coffee House: coffee and a variety of sandwiches, this time mostly involving his own shokupan – Japanese milk bread – baked on the premises.

Dsouza documented every aspect of setting up his new business on Mac’s Deli’s Instagram page, so followers got to see the place coming together – logo first, then the fit out, then the countdown to opening. Since then Instagram has depicted an extraordinary-looking business where everything is made onsite, with even the sauces created by Dsouza rather than bought in. Weekend specials have run the gamut from 6 hour pulled pork to honey butter toast, a little nod to the legendary dish at London’s famous Arôme Bakery.

The menu at Mac’s Deli reminded me of all sorts of things. It was reminiscent of specialist sandwich slingers overseas like Montpellier’s Bravo Babette and Deli Corner, It felt a little Hackney, too, which I should add is a compliment. But it didn’t feel very Theale, which I should also add isn’t necessarily an insult. The location felt incongruous compared to everything else, and when people asked me if I planned to review Mac’s Deli I always said the same thing: “it looks very nice, but it’s a bit out of the way”.

What changed is that a couple of weeks ago my boss and I, on a Friday in the office not far from Mac’s Deli, decided to go scout out the place. So we went, we had lunch, we both absolutely loved it and I decided that I had to find a way to go back and visit on duty. I mentioned it to Zoë when I got home, showed her a photo of my sandwich and an executive decision was made: I was going back, in a couple of Saturdays time, and she was coming with me.

I doubt most people get to Mac’s Deli by taking the train to Theale and doing the flat, featureless 20 minute walk to the industrial estate. But we did, and if I didn’t already have some idea what the food would be like I might have given up halfway there. But at around that point, because Dsouza is no slouch, the signs for Mac’s Deli began appearing on fences with its distinctive winking sandwich logo and endearing font, a chequered stripe underneath, everything in blue and white.

This might sound like a silly thing to pick up on, but Mac’s Deli’s branding is so brilliantly done. Everything is that blue and white, from the billboards to the signage outside Unit 22 of the business park, to the framed prints on the walls. It’s so impressive, so fully-formed, and that branding and language even follows through to the tables and chairs and the beautiful striking wall, a solid block of Majorelle blue, behind the counter.

Don’t be fooled by the photo below, by the way: I took it after the lunch rush had gone but when we arrived, just after 1 o’clock, every single table was occupied. The room inside seats 18 people, and we only got in by squeezing on the end of the last table that wasn’t completely full. I hope the very nice couple who let us perch there have a great time on their trip to Bruges next Easter, whether they end up using my city guide or not.

Mac’s Deli’s menu largely revolves around bread, and making the most of that shokupan. So unless you want a salad or a “health bowl” (overnight oats and the like) you are picking between sandwiches or things on toast. The breakfast menu is half a dozen sandwiches, available all day, and the lunch menu adds another four, along with a couple of grilled cheese sandwiches. The lunch sandwiches cost between £9 and £11 and come with home-made shoestring fries, the breakfast ones cost roughly £3 less and are a fries-free zone. I guess I can see the logic behind that.

The lady who took our order – service throughout was brilliant, by the way – apologised and said that we would be waiting a while. I expected that, to be honest, because the place was rammed and everyone there had arrived before us, so we waited patiently on our half of a table for four, rubbernecking as sandwich after sandwich arrived at neighbouring tables or, indeed, were brought to the couple at our table. They’d ordered two of the sandwiches we’d chosen, so Zoë got a very good idea of her impending good fortune.

The only slight quibble I had was that it would have been nice for our coffees to arrive while we were waiting on the sandwiches, but it was no biggie. They were really, really busy and I could see staff in the kitchen out back, including Mac himself. It was a veritable hive of activity.

Zoë had chosen the sandwich I tried on my previous visit to Mac’s Deli, the patty melt. Which is handy, because it means I can tell you what it’s like: otherwise I wouldn’t be able to, because it was so good that Zoë had no intention of sharing it with me. I’ve been saying for as many years as I can remember that a burger, ultimately, is just a sandwich. Well, that’s what this was, but saying it was just a sandwich was a bit like saying that Guernica was just a doodle.

So yes, the burger was outrageously good: a thick, crumbly patty of dry-aged beef, not pink in the middle but not needing to be either. Mac’s Deli buys its meat from Aubrey Allen – audaciously ambitious for a caff on an industrial estate – and that came across loud and clear. Remember all those debates about whether brioche is the right thing to contain a burger? Turns out the answer is to make excellent, almost-fluffy Japanese milk bread and then toast the outside so it holds everything together.

But there was still more, in the form of a sublime layer of caramelised onions, some American cheese and a house mayo with truffle and garlic which managed not to overpower everything else going on. Zoë, a lifelong vinegar hater, was not best pleased at the thick slabs of gherkin in the mix, mostly because they weren’t mentioned on the menu, but she picked every single one out and devoured everything else. “It’s okay” she told me, “there’s no contamination.”

She adored the patty melt, and having tried it on my exploratory trip to Mac’s Deli I could completely see why. For my money, this is not only the best burger you can buy in and around Reading but a ludicrous steal at £10.95, impeccable shoestring fries thrown in (more if you add bacon, which of course Zoë did). It was better than Honest, better than 7Bone, better than Monkey Lounge. In fairness the burgers may come close at Stop & Taste, or at Tilehurst newcomers Blip Burgers – owned by the people behind Zyka and The Switch – but Mac’s Deli’s patty melt will take some beating.

I had chosen the bacon (or Bae-Con, according to the menu) sando, and if it wasn’t quite as successful that doesn’t mean it wasn’t excellent. It was a much simpler affair, deploying the cheese and the garlic truffle mayo, swapping out the burger for a fried egg and bacon and omitting the shoestring fries. If you ate this sandwich and were then told that for an extra three quid you could have had the patty melt, I think you’d be filled with regret.

But some of the things that meant I wasn’t as wild about this sandwich were on me, not Mac’s Deli. They were up front that they were going to use that mayo and American cheese, and if I found the sandwich slightly claggy and one-note as a result, they weren’t to blame for that. I would sooner have had a slightly more conventional bacon sandwich – I’d love to see Mac’s take on brown sauce – or even one with something like gochujang that could provide the clichéd cut through slightly missing from this sando.

I’d also have liked smoked streaky bacon, and plenty of it, rather than back. But again, that’s more about me. I will say though that the egg was cooked exactly how I like it, the yolk fudgy rather than runny. Given that the menu promises the egg sunny side up, that might have been a happy accident.

One of the benefits of the sandwiches at Mac’s Deli is how sharable they are, coming in that blue gingham wrap – that colour scheme again – and sliced neatly into halves. That meant that for research purposes we could share another sandwich, the chicken caesar. There was an awful lot to like about this too, especially the chicken which was in craggy, fried tenders a million miles away from a sad, pale supermarket goujon.

So it was very much my kind of thing but again, the precise balance of flavours meant it wouldn’t be for everybody. Zoë found the caesar dressing too vinegary and, for what it’s worth, I agreed with her: that didn’t put me off it, but it did mean it slightly lacked the saltiness Caesar dressing should bring to the table. Part of that, I think, was because instead of being incorporated into the sandwich and the dressing the 30 month old Parmesan had been cropdusted over the whole shebang.

I get that this looks the part, makes for a very pleasing contribution to anybody’s Instagram grid, but for me it’s a little bit style over substance. Not only is it hard to stop the stuff going everywhere, but it meant that the flavour wasn’t completely integrated. It was however a very good advert for Mac’s Deli’s chicken caesar salad, which has all of that and bacon as standard, and the option to add extra fried chicken if you yourself are also feeling extra.

By this point the coffee had turned up, although we mostly drunk it at the end when we’d polished everything off. In my case that also included a pair of revelatory hashbrowns which I suspect had been bought in but which were elevated with a liberal dusting of rosemary salt which had a positively transformative effect. I’d love to see Mac make his own hash browns at some point: maybe that will be another weekend special, one day.

Coffee, by the way, was gorgeous – both my latte and Zoë’s flat white were impressively smooth. Bags of coffee by Square Mile, the roastery founded by patron saint of coffee James Hoffman, were on display next to the machine, although it was unclear whether they were also available to buy. But all this is a huge statement of intent – coffee by Square Mile, eggs by Beechwood Farm, meat by Aubrey Allen – and you have to hand it to Dsouza for that.

I didn’t want to leave without trying something sweet and was torn between the cookie, the brownie and the Basque cheesecake. The lady behind the counter steered me in the direction of the brownie and I’m so glad she did. I have no idea whether these are made on the premises or, as with Filter Coffee House, Mac’s Deli takes advantage of Berkshire’s network of excellent suppliers and bakers.

But whoever made that brownie knew exactly what they were doing: an outstanding brittle surface giving way to a dense, ganache-like core, the whole thing adding up to the best brownie I’ve had anywhere near Reading since the Grumpy Goat closed down. £2.50 for that, and I can’t remember the last time I spent £2.50 anywhere near so well anywhere else. The whole lunch – and bear in mind we shared three sandwiches between two – cost us £41.35.

On the walk back to Theale station, which felt nowhere near as long as the walk there had been, Zoë and I compared notes and enthused about our lunch. I have no idea why Dsouza picked that location, of all locations, for his sophomore album. Perhaps he knew something nobody else did about the demand for weapons grade sandwiches in Theale, or maybe the catering and storage facilities on that industrial estate allow him to supply to Filter Coffee House and leave the way open for further expansion.

But a smart person would put money on Dsouza knowing exactly what he’s doing, because the place was full when I went on a weekday and full when I turned up on a Saturday. Full of people who, like me during my visit, seemed unable to quite believe their good fortune. Mac’s Deli still feels like a bit of a mirage in that location – a sort of step-sibling to Stop & Taste in that respect – but if anybody eating there is pinching themselves it’s not because they want to wake up from a wonderful dream. They simply can’t believe it’s that good.

If Mac’s Deli was in the centre of Reading it would wipe the floor with many of its peers, so it might be better for all of them that it’s not. But perhaps the next one will be, because from the ambition Dsouza has displayed so far it’s hard to believe he’ll look at Filter Coffee House and Mac’s Deli and decide that such a small empire is enough for him.

Can you remember what you were doing when you were 25? Me neither. But I’m very interested to see what Mac Dsouza does in a couple of years, when he reaches that age. Until that day comes, he’s already given us an awful lot to enjoy.

Mac’s Deli – 8.5
Unit 22, Moulden Way, Calcot, RG7 4GB

https://www.instagram.com/macsdeli.uk/

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Café review: Zotta Deli

About five years ago, a very nice lady called Elizabeth came to the last ER readers’ lunch of the year, at Clay’s Hyderabadi Kitchen, back when it used to be on London Street. I assumed she must have had a terrible time for some reason, as she never came to another. But then this year she returned, attending one at Clay’s new home in Caversham, and the most recent lunch at Kungfu Kitchen’s new home. She’s brought both her husband and her son to lunches this year, so I guess perhaps she likes them after all.

Elizabeth is American, and her accent has that drawl of somewhere in the southern states, although I’ve never asked exactly where. And at my lunch in the summer I discovered that Elizabeth and I were as good as neighbours. Because, just like Kungfu Kitchen, I moved house this year and it turns out that Elizabeth lives just around the corner from me – in, I might add, a really handsome-looking house. She lives so nearby, in fact, that she told me that if she’d known when I was going on holiday she’d have taken my bins out for me: I was reminded of something the great Barry Crocker sang, nearly forty years ago.

Anyway a couple of weeks back I got an email from Elizabeth, telling me I should review Zotta Deli. It was on my radar already, an institution run by father and son Rocco and Paolo Zottarelli. It made the local news this year when it announced that it was closing its Winnersh premises in July after 10 years trading there, relocating to a new site on the Basingstoke Road, just opposite the holy trinity of Aldi, the Victoria Cross pub and that massive Morrisons. Now Reading residents, they opened their doors in their new spot at the end of September: all the best people seem to be moving house this year.

I knew people who raved about Zotta as a deli, and I have a feeling it used to supply arancini to the likes of Shed, but the move from Winnersh to Whitley was more than an alphabetical one: Zotta was also changing angle somewhat, going from being a pure deli to a spot where you could eat and drink, as well as picking up produce to take home. So a combination of Mama’s Way and Madoo, you could say, just around the corner from Minas Café and Whitley’s legendary New City Fish Bar.

The comparison with Minas Café was an apt one, and part of the reason why I was so keen to get to Zotta before the year was out. Because despite all the money owners have chucked at Siren RG1 and The Rising Sun in the town centre, the gems of the last couple of years in Reading have been far more likely to be found in the less fashionable parts of town, on the Oxford Road or Northumberland Avenue.

And in particular, they were more likely to be discovered in a new breed of cafés like Minas and DeNata Coffee & Co offering proudly regional food, with a crowd-pleasing full English on the side, just to keep the locals happy. After all, that was a model that had worked well in Reading ever since Kungfu Kitchen took over the old Metro Café on Christchurch Green in 2018, keeping the breakfast menu going while cooking up authentic Szechuan dishes into the bargain. And look what happened to them.

So Elizabeth already had my interest, but she also told me that she was a big fan of Zotta’s lasagne. “They’ve just moved, and a good review from you might help”, she added. “I’ll even drop you off there sometime if you want.” I could hear Barry Crocker clearing his throat again. Now, I may not be as motivated by altruism as I should be, but I’m definitely motivated by lasagne. So on a drab and overcast Saturday afternoon I hopped on a number 6 bus and made my way down the Basingstoke Road with carbs and comfort uppermost in my mind.

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Café review: U. Bakery, Crowthorne

The origin story for this week’s review goes all the way back to last December, and involves a chap called Chris.

I was at home recovering from Covid, minding my own business, and I saw that Chris had sent a message to the blog’s Facebook page containing a video of him and his mates having dinner on a Tuesday night at Masakali. It had just opened at the time. To be honest I was just relieved it wasn’t hatemail, but it was rather sweet to see the camera panning round a group of friends enjoying dinner together. “Just sending you a video message, which is a bit weird” Chris began, before telling me I really should try Masakali. “It’s the restaurant place opposite TGI Friday that always changes. Love you Edible Reading! Please come here before it closes!”

I took my time – I blame the Covid – but then of course I got round to it a few weeks back, and when I did a comment popped up on the Facebook post about it. “The video message outcome!”, Chris said to a friend, one of his fellow diners. I resolved to be a little bit quicker acting on Chris’ next recommendation – it seemed the least I could do – and I got my opportunity when he chipped in after my controversial visit to the mediocre Honesty at Thames Quarter.

Chris knew just how I could get over the disappointment of that meal. If I wanted a seriously good pain au chocolat, he said, I needed to get myself to U. Bakery in Crowthorne. It was a stone’s throw from the train station, so no fuss to get to. He sent me a message with more details, telling me that the owner Uri was from Tel Aviv and the range of baked goods included plenty of stuff you couldn’t get elsewhere. “I can tell you with certainty that you won’t be disappointed” he added. “If you don’t agree I’ll pay for your train fare!”

How could I argue with an endorsement like that? So I did my research, and made plans to hop on the Gatwick train last Saturday, just in time for lunch in Crowthorne. The homework I’d done backed up what Chris had told me: U. Bakery opened last spring, owner Uri Zilberman did indeed hail from Tel Aviv and he was keen to offer a menu inspired by the food he grew up with. That meant, among other things, challa and chocolate babka, neither of which you often see round these parts. The smelly, tired old Gatwick train was packed that morning, but I at least felt like I was taking it to go somewhere better.

U. Bakery is literally two minutes’ walk from Crowthorne station and was very full when I got there. It’s a corner plot with tables outside on both sides, nearly all of which were occupied by couples and families enjoying the sun. Plenty of dog walkers, too, which was unsurprising with all the wide open space nearby. Inside I think the place seated about sixteen and again a lot of the tables were full, with a big queue in place, some waiting for tables, some grabbing loaves and coffee to go. The whole thing had that tasteful, muted, Scandi look to it – the baked goods were all on display under glass behind the counter and through a door to the left you could see the bakery, where everything on sale was produced.

The place was bright and sunny, light pouring in through the big windows, and had the happy bustle of success. And I thought to myself that Chris might be on to something, because I couldn’t think of anywhere in Reading that combined this kind of style and polish with goods baked on the premises. You had the Collective, which had this kind of aesthetic but bought their stuff in, or Geo Café, which made good pastries, but didn’t bake most of its own bread and had a more homely feel. Or, of course, there was Rise which has plenty of fans but has no space for customers to eat in.

No, on the face of it U. Bakery was the whole package – and racking my brain the only place I could think of that was anything like it was Exeter’s rather magical Exploding Bakery, just round the corner from its own train station. If you’d told me I could have something even a little like the Exploding Bakery a thirteen minute train journey from Reading I might have exploded myself, with jubilation. But anyway, looking good was less than half the battle: it was time to try the merchandise.

I’d been hoping to try the much vaunted pain au chocolat but by the time I got there, a smidge before noon, pretty much all the pastries were gone: I now understand from looking at U. Bakery’s Instagram that pastries in general and cruffins in particular shift fast after the bakery opens at 9am. But there was still an excellent range of sweet treats, many of which looked enormously tempting – Basque cheesecake, blueberry muffins, orange polenta cake and that babka. Easter being round the corner there were also hot cross buns and chocolate hot cross buns, although regrettably the latter still came with dried fruit which ruled them out for me.

A few savoury options were on display too – huge, spiralling feta swirls, filo bourekas stuffed with cheese. And then there was a range of sandwiches – mozzarella, gouda, tuna or roasted veg. They also sold big squares of rosemary focaccia, although I wasn’t quite sure why you’d pick one of these with no filling, or oil to dip it in. Whether by accident or design, nearly everything was vegetarian and the rest was pescatarian, and I heard the staff running some customers through a decent range of gluten free options including a potato sourdough which nearly made it home with me.

Prices struck me as hugely reasonable, especially when you got an idea of the work that went into everything, so cakes were between three and four pounds and those sandwiches were just shy of six pounds. I thought back to my trip to Honesty at the start of February, a place which on paper had claimed to be everything it seemed U. Bakery actually was, and I understood why Chris had told me to check out this place.

Of course, none of that would have mattered if the stuff from U. Bakery had been as underwhelming as Honesty’s output. But that never felt like it was going to happen, and once I took my order to the table I’d bagged and began to tuck in I was delighted that the hype was more than justified. My mozzarella sandwich was outstanding stuff. I sometimes think the clamour about burrata has relegated mozzarella to the status of also-ran, but great mozzarella is a wondrous thing, and the best thing you can do with it is serve it cold and fresh in thick discs, not heat it up, stretch it out and kill its magic.

Here it was its best self, and it came with gorgeous cherry tomatoes, red and yellow bombs of sweetness, some salad and a glug of balsamic vinegar which transformed it from components to a composition. But the thing I liked best of all about this sandwich, and there was plenty to choose from, is that the bread was the star of the show. It was a long, thin pretzel roll with that distinctive taste, the slightly glazed exterior and little salt crystals. It had the structure to stand up to all the goodies that had been put in it, not dry, not mushy from the balsamic, a great roll in harmony with a great filling.

What a sandwich! What a great way to spend just over a fiver and just under fifteen minutes on a train. Lunchtimes next week, I thought to myself, would be pretty dreary – and good luck finding anything of this quality in Reading for approaching the same price.

U. Bakery’s cinnamon bun was a triumph, too. More like a kanelbulle than a more ho-hum cinnamon swirl, it was a dense and sticky knot of sweet and lacquered joy. I tore into it and tore it apart, enjoying every mouthful. I think it’s possibly the best cinnamon bun I’ve had in this country, and up there with anything I can dimly remember from Copenhagen four years ago. It made me wish I’d got there earlier so I could try the pastries, although that would have meant sitting around like a lemon for quite some time until lunch. Maybe this was why all the Crowthorne residents sitting in the café looked so at ease with their life choices, because they didn’t have to rely on Great Western bloody Railways to get there.

If U. Bakery’s weakest link was its coffee, that’s not to say it wasn’t good. It came in an extremely tasteful cup, which by the looks of it they sell in the shop, and although my first sip made me think it had some lingering bitterness which might keep it out of the top tier, I found as I worked my way through it that it was a very creditable latte.

This is the point in the review where I wish I was telling you about the Basque cheesecake; I saw a portion go past to another table, simultaneously looking burnished and fluffy, and I thought is it greedy to go back up? And I nearly did, but I’m getting married in a couple of months and I keep telling myself that when I stand in the Town Hall, wearing a suit for the first time in something like five years, I’d ideally like to be ever so slightly less corpulent than I am now. It probably won’t happen, but I have to at least give myself a fighting chance.

Even so, I could easily see how you could settle in at U. Bakery for longer – grab another coffee, try one of those savoury snackettes or another cake, watch the line of people snaking in to collect their treasures. Everyone was so happy to be there, and the staff were uniformly all smiles and sunshine. I heard the spiel, obviously frequently delivered, explaining that you had to be there early for cruffins. One customer, walking away with an armful, said “it’s not for me, my wife’s in the car”, which may or may not have been true. On a warmer day, those tables outside would have looked mighty tempting, too.

All told, my bill came to just under twenty pounds, although that’s because I also picked up a little bag of chocolate chip shortbread to take home; I’d been under strict orders to bring something back with me. We ate them a couple of nights later in front of Interior Design Masters, and if you struggle to believe that a bag of six dense little shortbread biscuits, crumbly but with a hint of chewiness, shot through with plenty of dark chocolate, can be worth seven quid, all I’ll say is that U. Bakery might just change your mind. They just about changed mine.

The trains back from Crowthorne are hourly, so with time to kill I hopped next door to The Hive, which is more of a café by day and a craft beer bar by night, and sat there with a beer and a paperback. The Hive, like U. Bakery, is the kind of place Reading just doesn’t have – the closest was the Grumpy Goat, before it closed, although the new Siren Craft place due to open on Friar Street will change the landscape considerably.

It was a lovely place to while away the time, full of people watching opportunities (and, again, plenty of those people had dogs), there was outside space for when the weather was good and aside from the half dozen or so beers on keg the fridges were groaning with interesting stuff, some of it from breweries I’d never heard of. And I thought how curious it was – Crowthorne was kind of a one horse town, with just two places I might want to visit, but they happened to be side by side and between them, offering coffee, beer and baked goods, they ticked a lot of my personal boxes. The Hive also did food, including charcuterie boards, and I made a mental note for next time.

So there you have it – a very useful tip, from the man who sent me a random video three months ago. And I’m very grateful that he did, because otherwise I might never have heard about U. Bakery at all, let alone paid a visit. Having done so, I could appreciate why the people of Crowthorne might have been keeping it to themselves, but I don’t see why they should have all the fun. So thank you very much, Chris. You don’t have to reimburse the train fare, although I know you never expected that you’d need to. I might have to invoice you later in the year, though, to help support my baked goods habit as it careers out of control.

U. Bakery – 8.2
198 Duke’s Ride, Crowthorne, RG45 6DS

https://www.ubakery.co.uk

Café review: Richfields Deli & Grill

I’m under strict instructions to find some new dining companions. Dragging poor Zoë out on a weekly basis to accompany me to restaurant X or Y, with all the cashflow and calorific consequences that entails, is apparently getting, in her own immortal words “too much”. The cost of living with me crisis. So I was told in no uncertain terms that this week’s review would have to be a solo mission. Make some more bloody friends, seemed to be the unspoken subtext. 

Which was fine: I woke up on Sunday morning, feeling a mite jaded after a day spent introducing friends – relatively new ones, as it happens – to the delights of Reading, to Double Barrelled and the Grumpy Goat, to our brilliant beer scene and the equally brilliant number 17 bus. You forget how great this town can be, and it’s always a tonic to see it in the eyes of somebody else, even if that does involve going all the way down the Oxford Road to an industrial estate near a big branch of Screwfix. Whatever: I slouched out of the house, a couple of paracetamol freshly gulped down, badly in need of brunch.

Nothing quite hits the spot like a full English when you’re hanging out of your arse, and I had Richfields, at the end of the Caversham Road, in my sights. I’d been there just over five years ago with a then friend of mine who used to accompany me on reviews, Costanza to my Seinfeld, and we’d both had lunch dishes, even though it was more of a breakfast place. “I’ll make an effort to go back there for brunch next year” I said, but next year came and I didn’t. Ditto for the year after, and then of course the world changed entirely. But I’d always felt I ought to give them another try, that my review was getting out of date, and a slightly hung over solo brunch date with myself presented a perfect opportunity.

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