Takeaway review: The Reading Room at the Roseate Hotel

As of August 2022 the Reading Room no longer does a delivery menu. It’s probably for the best.

Normally with my reviews, as most of you know by now, you get a preamble. That’s the bit before I talk about the food – the bit some of you think is too long – that gives some context and explains why, this week of all weeks, I picked this restaurant of all restaurants.

I had a preamble all ready in my mind for this week’s delivery from The Reading Room, the restaurant that’s part of the Roseate Hotel. You know, what used to be Cerise in what used to be in the Forbury Hotel. In it, I was going to talk about how, oddly in 2020, Reading’s high-end dining scene saw more activity than you’d expect in the middle of a global pandemic. The Reading Room launched with a new fine dining offering and then the Corn Stores reopened with a constantly-changing Michelin-chasing tasting menu.

I would have gone on to say that both restaurants have pivoted in different directions in lockdown. The Corn Stores seems to have been offering a fancy, expensive, heat-at-home option, in keeping with other highly regarded restaurants nationwide (although best of luck finding any details on their website). By contrast, the Reading Room has chosen to offer gourmet burgers via the usual delivery apps, a limited menu focusing on quality.

I know, burgers. But then I remembered that it’s three years since I reviewed Honest Burgers, during which time they have established themselves at Reading’s favourite burger, the Coke to 7Bone’s Pepsi. And I wondered whether the Reading Room was a genuine contender to that undisputed primacy, so I decided to place an order and see whether they lived up to the promise.

Unfortunately, that preamble has been derailed somewhat by the Apocalypse Now of delivery experiences, one so horrendous that I can’t imagine myself ordering from the Reading Room again, or using Uber Eats for the foreseeable future. Those of you who enjoy my misfortune, and I know there are a few of you, will enjoy picking through the debris of this one. For my part, I’ll just tell you what happened and maybe you can decide whose fault, if anybody’s, it all was.

The Reading Room delivers through all three main delivery partners, but I fired up Uber Eats on a weekday evening to make my choices. The Reading Room’s options were nicely compact: there are three beef burgers, a chicken burger, a pulled pork burger, a “lean turkey burger” (do you reckon that really appeals to anybody?) and a couple of vegan and vegetarian options. They all come with fries and there are a few optional sides – chicken wings, onion rings, that kind of thing. The limited range was more Honest than 7Bone, but that’s not necessarily a bad thing.

I placed an order at quarter past seven and twenty minutes later the app told me my driver was en route. It said he was making another stop on the way to my house, although the map of his route made it look like he was heading all the way across to the other end of town, but I decided to reserve judgment. And sure enough, he was outside my house ten minutes later, holding out a bag to me. So far so good, except that it had a Tasty Greek Souvlaki sticker on it, and somebody else’s surname scrawled on it in biro, all block caps.

“I’m really sorry, but this isn’t my order.” Funny how we always apologise in these circumstances.

“But this is the right address.”

“It might be, but I didn’t order from this restaurant and that isn’t my surname. We ordered from the Roseate Hotel, the burger place. The app said this was your second stop, are you sure you didn’t deliver our food to them?”

“No, I had to drop something off at the Roseate Hotel.”

This made no sense.

“Hold on a second” he said. A car was trying to pass on our narrow one way street, so he pulled away. I assumed he’d come back to continue the conversation, but no – he had vanished, never to return. Shortly after this, my phone pinged to notify me that the order had been cancelled and I wouldn’t be charged. I have no idea why they didn’t send me my food, but they fixed it quickly and the driver was perfectly pleasant, if a little rabbit in the headlights, so up to this point I had no complaints. Uber Eats even gave me five pounds off my next order, which seemed very nice of them.

I did what I expect most people would do in my situation: I fired up the app and reordered the same dishes. With hindsight, maybe I should have cut my losses: the alarm bells rang when about eight minutes later the app informed me that a driver was on his way with my food.

“That’s far too quick for them to cook it all again from scratch, isn’t it?” said my other half, Zoë. Quite.

Our second driver, who was also perfectly pleasant, pulled up in a black cab and got out holding a paper bag with our order in it. He may have had an insulated bag on the back seat but if so, I didn’t see it.

“I’m concerned that this might be my original order, which was ready over half an hour ago.” I said. “This has arrived far too quickly to be a new order. Can you wait while we just check if it’s hot?”

“Sure” he said. We took it into the kitchen and opened it up. It felt around half an hour from being hot – surely it had to be the original order, given that it had arrived so quickly? If they’d cooked it straight away at speed and the driver had scrambled it to us in five minutes flat, I would have expected it to be piping hot.

“I’m sorry,” I said – sorry again, for some reason which escapes me – “but this isn’t hot.”

“You’ll have to take it up with Uber Eats, I’m just the delivery driver” he said, and like that he sped off into the night. So, it was a lukewarm burger and chips for dinner and my main task was to try and work out whether, if it had been hot, it would have been the worldbeating burger you would hope to get from what used to be the Forbury Hotel. 

I’m going to stick my neck out and say that it’s a no from me. I went for the “Reading Room Prime Steak Burger”, their premium option with mushrooms, Stilton, tomato relish and “sticky bacon” which I opted to add on. According to Uber Eats the meat is “sourced from the Windrush Valley at the food of the Cotswold Hills”. 

Well, bits of it were nice. The Stilton had a good salty kick and I didn’t mind the tomato relish at all. But the bacon was a flaccid rasher of back, more icky than sticky, and the burger was chewy and unseasoned, grey rather than pink in the middle. I can only guess whether it would have been better straight out of the kitchen – possibly, yes, and that half an hour delay would have seen to any remaining juiciness, but the whole thing was dry and tasteless and I suspect that would have been the case one way or the other. The chips weren’t good either: the last time I had half an hour old chips was in a staff canteen, and even they were better than the Reading Room’s “skin on chips”.

Zoë’s pulled pork burger was a little better – “it’s stayed hotter because it has this big rosti on top of it”. The patty was minced pork, the rosti was apparently pretty good and there were some tender pieces of pork belly on top of the whole thing. “I’d probably order this again” was her verdict, although it’s hard to imagine a situation where that will ever happen. I’m not sure that you could ever describe this as a pulled pork burger, though, unless by “pulled” they meant “pulled a fast one”.

I don’t hugely like chicken wings as a rule, but my burger and chips were so dismal – I didn’t finish either – that I decided to try them. One was pleasant enough, the second had a fishy aftertaste which I couldn’t put my finger on. They were pretty much stone cold. Zoë, who does like chicken wings, could only manage one. “They’re overcooked and dry” was her verdict. A meal like this is barely a meal at all. It’s worse than a meal, the absence of a meal, and was worse than any of the things I could have cooked up with the contents of my fridge. 

After what passed for my dinner, I tried to get in touch with Uber Eats to complain about my cold, late food. Their app does everything it can to guarantee that you can’t speak to a human or call a phone number – to Deliveroo’s credit, they are at least contactable – but I went through the options on their help section and was told that somebody from Uber Eats would be in touch about the issues I’d raised. You can’t fault their promptness, because in less than half an hour I received an email. It didn’t give a phone number, an email address or any way to get in touch with them if you found the response inadequate, which is interesting given what it said. Here is a screenshot.

I contacted Uber Eats on Twitter to see if they wanted to talk about this, but I didn’t hold out much hope. Looking at their mentions, it seems they take over 24 hours to respond to unhappy customers, and I’m guessing that’s because there are so many of them.

“My food took 30mins to arrive after leaving. I’m one mile away. Food stone cold and incorrect” said one. In another, Uber Eats said that they couldn’t do anything because the order was placed 48 hours ago, although it probably took them that long to pick up on the complaining Tweet. “You keep sending me an automated message and ignoring the situation” said a third. My 29p credit probably puts me in the top percentile of people whose dinner plans are ruined. The worst thing is that it’s a credit not a refund, so I can’t even go crazy, go out and blow it all on some Space Raiders.

This is the tricky thing about this model with a middle man involved: the driver says you should complain to Uber Eats, whereas Uber Eats’ line is that you should just give the restaurant a poor rating on the app. I did consider contacting the Reading Room to get their feedback, but the website lists no phone number or contact details and the Twitter feed hasn’t uttered a word since summer 2019. It’s almost like they don’t want customers, which is probably for the best under the circumstances: I can’t see them getting any from this review.

I still don’t really know whose fault it was that I had such a dire meal. Was it Uber Eats, for some kind of software snafu that meant I never got my order from Driver A? Was it Driver A for making it to the Roseate and not realising that he was meant to collect some food there? Or was it the restaurant for seeing the second order coming in and thinking “well, we have that sitting here under the pass and we’ll only have to throw it away”? And weirdest of all, I’m giving the restaurant the benefit of the doubt by assuming that they sent out my food that had been sitting under the lights for half an hour – if it was a brand new order that turned up to my house, tepid and underwhelming, that would reflect even worse on them. 

Or, equally plausibly, maybe I am just a moron who should have foreseen that this was exactly what would happen if I tried to order exactly the same dishes all over again. Who knows? Answers on a postcard. In the meantime if you want a burger delivered to your home stick to Honest, and if you can order a takeaway directly from the restaurant instead of using a third party please do.

In any event, if you really do want Reading’s best burger these days, you need to make your way to Blue Collar on a Wednesday lunchtime and grab one from the dubiously-named Meat Juice. It only comes one way – with proper bacon, a slab of mature Cheddar, burger sauce and pickled red onion. The patty is made from minced chuck steak, perfectly seasoned with just a hint of chilli in the mix. There aren’t any fries with it and it will only set you back six pounds fifty. Eaten on a bench just round the corner from Market Place it is pretty damn close to perfection. 

Having said that, if you want a better meal than the one I had at the Reading Room, you could just go out and buy some Space Raiders: they would outperform it in pretty much every respect. I’d give you the money for that myself but I’m afraid it’s resting, Father Ted-style, in my Uber Eats account, unlikely ever to be redeemed.

The Reading Room
The Roseate Hotel, 26 The Forbury, Reading, RG1 3EJ
0118 9527770

https://www.roseatehotels.com/reading/theroseate/
Order via: Deliveroo, JustEat or Uber Eats

Q&A: Nandana Syamala, Clay’s Hyderabadi Kitchen

Nandana Syamala moved to the U.K. from India on Christmas Day 2004, and after living in London for over ten years she and her husband Sharat relocated to Reading to pursue their dream of opening a restaurant together. Clay’s Hyderabadi Kitchen opened on London Street in June 2018, and since then has firmly established itself as one of the jewels of Reading’s independent restaurant scene, winning awards and converting the town to now iconic dishes like kodi chips, squid pakora, crab fry, bhuna venison and its trademark clay pot biryanis.

Clay’s has spent some of the time since lockdown began cooking 100 meals a day for the Whitley Community Development Organisation. In the next couple of weeks they will launch a new service selling a brand new, regularly-changing menu of vacuum-packed, chilled meals for delivery, initially in Reading only but with plans to expand nationwide. A hot food delivery service in Reading is due to follow further down the line.

What are you missing most while we’re all in lockdown?
Eating out at our favourite restaurants in our free time, and I also dearly miss all the happy hugs I get from our diners. 

What’s your earliest memory of food?
Chicken legs. My mom used to cook pan-fried chicken legs. We were three siblings and we got one each. My dad still tells stories to anyone who will listen (or even just pretend to listen) about how we used to hold our chicken leg, move into a corner of the room and eat it with so much concentration it was almost funny, like a cartoon. We were all under five years old.

How have you changed as a result of running a restaurant for nearly two years?
I don’t know if this makes any sense but Clay’s is a brand new adventure for me and I’m not sure if running it has changed me, or whether I’m discovering parts of myself that were always there but had just never come to the surface. So I had to ask my friends for help with this question, as I couldn’t judge for myself. Some of them said they don’t get to see me enough to detect any changes, one said I have become modest (but he is known for his sarcasm!) The majority have said that I’ve become slightly more pragmatic and a little less idealistic, but there’s still a long way to go before they’re in balance! I’m not sure that’s where I want to end up, though.

What’s your favourite thing about Reading?
The way it feels like a big city but also a community town at the same time. The way the people are so warm and helpful most of the time and the way all the independent businesses are so supportive of each other. I also love the fact that there are so many areas of outstanding natural beauty only ten to fifteen minutes’ drive away.

What is the worst job you’ve done?
My first job, back when I was doing my bachelor’s degree. I worked at a pre-school and I was teaching the kids the English alphabet. I was having trouble with one girl and was trying really hard to make her trace a letter and suddenly she grabbed the ruler I had in my hand and hit me with it! I laugh out loud whenever I think of it now, but it was one of the hardest things I’ve ever done, and I hated it so much that I left within a month. I’ll forever have so much respect for people who do it so well. I did get to buy a birthday gift for my best friend and a watch for my younger brother though: it took me more than twenty years to buy something with my own money again for my brother, so I guess that job was also special in spite of it being the worst.

What one film can you watch over and over again?
There are quite a few that have moved me, but I’ve watched The Godfather more times than I can count, and I can always watch it again. Everyone knows that it’s brilliant, but every time I watch it I find some new underlying meaning in a scene, something that I’ve previously missed. I love the book, too.

What’s the best meal you’ve ever eaten?
There’s this place in France called Cap Ferret near Bordeaux . We were there a few years ago and had one of our best and happiest meals ever at one of the oyster shacks there. This was family run by the oyster farmer, his wife and his daughter. We sat there on the beach with basic seating and lots of wine while they kept on bringing the freshest of seafood – from oysters and shrimp to clams and mussels – along with some of the most beautiful bread and butter I’ve ever had. The food wasn’t showy, no modernist techniques, no gimmicks. I wish I could retire and eat that way every day.

What did you want to be when you were growing up?
I have the most vivid imagination ever and believe me when I say, there hasn’t been a single thing in this world that I haven’t wanted to be at some point while growing up. A cleaner, a butler, an astronaut, an engineer, a superhero, a doctor or a film personality. I even wanted to be a holy woman doing meditation in the Himalayas. I don’t just mean a flash of imagination: I actually spent a few months daydreaming about each of them before moving on to the next. The biggest irony is that even though cooking always came naturally to me I don’t remember ever wanting to be a chef.

When you moved to England, what took the most adjusting to?
I grew up reading Jane Austen, Agatha Christie and P.G. Wodehouse, and it was a bit disappointing at first that England didn’t feel like that. But the biggest thing to adjust to was the lack of street food like in India. I was used to eating street food almost every day as an evening snack, and it’s still the one thing I really find it hard to live without. There are street food markets happening more now in the UK but it’s not even 5% of the variety and abundance you see in India or Thailand.

Where will you go for your first meal out after lockdown?
We’ve been thinking about this a lot, and even have a list of restaurants that we are missing from London, Bristol and Oxford. But I think it will most probably either be Pepe Sale or Côte.

What is your most unappealing habit?
It could be the high-pitched nervous giggle I do when I get overexcited about something.

Who would play you in the film of your life?
It’s extremely unlikely to happen, but someone said Shilpa Shetty (who won Celebrity Big Brother a long time ago) or Frieda Pinto. But knowing the control freak that I am, I might not let anyone else do it.

What’s the finest crisp (make and flavour)?
I can only eat sea salt and black pepper Kettle Chips. Please don’t judge.

What have been the highest and lowest points of your time running Clay’s?
The lowest was four days before we were due to open, when our builders left us in the lurch with lots of major things still needing fixing. We’d made the mistake of paying him 95% of his fee by then. He told us that the owner of another house he was working on had given him an ultimatum to finish their house faster, and he jumped ship because the owner was an architect and he expected more work and more money from them. We were a nobody to him.

It was a nightmare: we’d already postponed the opening date once and couldn’t do it again. I’d start crying the moment anyone so much as said hello to me. We went around all the hardware stores and electric stores, managed to find different handymen for different jobs, spent loads of extra money and finally managed to open with just £100 remaining in all our combined accounts. We had nothing left to even buy groceries for the next week. I can’t believe it’s not even two years since we went through all of that!

The highest was when a group of our regulars planned in secret to visit us on the date of our first anniversary to celebrate with us. They booked a big table without us having a clue; the happiness and thrill I got seeing each one walking into the restaurant and then realising they all belonged on the same table is indescribable. I don’t think anything will ever beat that and I am forever grateful to all of them (you know who you are) for giving us that moment.

What’s your guiltiest pleasure when it comes to food?
Hyderabadi biryani and cut mirchi, ever since childhood. My family used to tease me that they would find a husband who cooks those two dishes. They did end up finding me someone who does the best biryani and I managed to master the other one, so it’s a win-win.

If your house was on fire, what’s the one thing you would save from it?
Honestly, nothing, as long as Sharat and I are out and safe. Is it sad that I don’t possess anything I think is worth saving?

Clay’s has one of the best wine lists, beer lists and gin lists in Reading. What’s your drink of choice?
Thank you so much for saying so: we really put so much effort into that. But coming to your question, it mostly depends on the mood, weather and the food but otherwise it would be a good full-bodied red.

Where is your happy place?
Wherever all my family is, with all my nieces and nephews playing around.

Tell us something people might not know about you.
I’m an introvert.

Describe yourself in three words.
Honest. Content. Defective. That last one is Sharat’s word, and I’ve trained my mind to believe that he means it in a cute way!

Q&A: Ian Caren, Launchpad

Ian Caren was born in Everton and despite being told at school that he wasn’t clever enough to go to university he trained as a teacher, is a qualified social worker and has three degrees. He’s been working in social services, charity and probation since he was 21 and was CEO of Launchpad, Reading’s leading homelessness prevention charity, for over 15 years, leaving in April 2021. He is a fanatical Everton supporter and season ticket holder and eats to live, so is held in great disregard by the gastronomic part of his family. He is married with three children (one of them, to his shame, a Manchester United fan) and lives in Fleet.

In this crisis, Launchpad’s work is more vital than ever. Click here to donate to its COVID-19 appeal.

What are you missing most while we’re all in lockdown?
I miss talking to people, visiting the Oxfam book shop, hugging my grandkids and going to watch Everton.

You’ve run the organisation you lead for nearly fifteen years. What, for you, defines leadership?
I think having a passion to do the right thing for the vulnerable of Reading is important in my role, and good leadership is never asking your staff to do something that you won’t do. Having a good team around you is also key to good leadership; not thinking you can do everything yourself.  I’m sometimes like Don Quixote – tilting at giants when they are in fact windmills – and, like everyone else, I get things wrong. But I have talented people around me to put me on the right track.

What’s your earliest memory of food?
Growing up in a tenement in Liverpool in the late 50s and early 60s was bleak. My earliest and happiest memories of food were having chips in the rain at the park and a meat pie for tea. The worst was being offered bread and dripping if I was hungry.

What’s your favourite thing about Reading?
The people. Reading is a fantastic community and full of life. It has a vibrancy unlike elsewhere in Berkshire. If it was to be a shop it would be the Oxfam book shop!

What is the worst job you’ve done?
Working in an abattoir – the smell of the vats of blood was appalling.

You are an avid reader and recommend a book every month on your CEO blog. What writers, living or dead, do you most admire?
I read for knowledge and enjoyment. Fiction would be John le Carré and his early novels; I loved Cold War spy stories. A sci-fi writer would be Iain M. Banks and his Culture series of novels.  I read masses of history books and the most impressive writer is Jonathan Fennell who rewrote the history of the British Army in World War 2.

What’s the best meal you’ve ever eaten?
My wife is Italian and it was at a family’s in Galatone, Apulia in Italy. There were thirteen courses which finished with banana liqueur cake – it tasted unbelievable. There’s also one meal that almost beats it: fresh grilled swordfish and chips on the harbour side of Calabernardo in Sicily.

Which words or phrases do you most overuse?
“It’s what we do”!

Where will you go for your first meal out after lockdown?
My eldest son Daniel is a food guru and he has plans for a party at one of the restaurants he loves, Yauatcha in Soho.

What’s the biggest change you’ve seen during your time at Launchpad?
The biggest change in my period at Launchpad has been the increasing levels of poverty, which is heartbreaking. I also find the betrayal of people under 40 a disgrace, perpetually stuck in rented accommodation and regularly forced to move. I have staff members in their 40s who have never lived in their own flat, they’ve always had to live in shared accommodation. I find that unacceptable: the way a significant proportion of people are effectively forced to live the rest of their life like students is appalling.

What one film can you watch over and over again?
Casablanca – the La Marseillaise scene is so emotional. The Godfather: “Tattaglia’s a pimp. He never could have outfought Santino. But I didn’t know until this day that it was Barzini all along.” Brilliant! And The Cruel Sea, to remember my Uncle Tommy who died out in the Atlantic in June 1942.

Who would you invite to your dream dinner party?
Peter Kay, John Cleese, Tina Fey, and Phoebe Waller-Bridge. I would spend the evening in hysterics.

What was your most embarrassing moment?
My children have a long list of my embarrassing moments. The most recent episode was recently falling off my bike in the pouring rain, rolling down the canal embankment and straight into the canal. I was standing in the canal thinking, how do I get out? I eventually pulled myself out and cycled six miles home covered in mud!

Where is your happy place?
Northumberland and Cisternino in Italy – they’re both beautiful, haunting places full of history and silence.

What’s the finest crisp (make and flavour)?
Walkers Prawn Cocktail.

How do you relax?
This week I watched the satellites pass in the night sky and downloaded an app which told me the bright star was the planet Venus. I love to learn and find it relaxing: I’m contemplating a PhD in history.

What is the most important lesson life has taught you?
That we cannot stand alone.

What’s your guiltiest pleasure when it comes to food?
Dessert wines.

Tell us something people might not know about you.
I wrote a couple of history sections on Wikipedia.

Describe yourself in three words.
Compassionate, committed, (occasionally) unforgiving.

Q&A: Glen Dinning, Blue Collar

Glen Dinning has been the mastermind behind Blue Collar Street Food for nearly four years, going from running a street food stall cooking burgers to a weekly food market, adding Cheese Feast and Feastival in Forbury Gardens as major events in Reading’s food calendar. In 2018 he won the Pride Of Reading Award for Entrepreneur Of The Year, and last year he was awarded the contract to provide the match day food at the Madejski Stadium, making Reading’s fans some of the best-fed in the UK. He lives with his girlfriend in West Reading.

What are you missing most while we’re all in lockdown?
Street food, pubs, restaurants, football, everything. I’m desperate to get back to work – I’ve volunteered but can see myself being more of a hindrance than help.

What’s your earliest memory of food?
Trying apple crumble for the first time. I still can’t get enough of it – brown sugar instead of white is the key. 

What’s the worst street food pitch you’ve ever heard?
Someone once rang to pitch their entomophagy stall (the practice of eating insects). At the time I had no idea what it meant so just nodded along until I looked it up, horrified, later. I’m all for giving things a go but the conversation with Environmental Health would’ve been a difficult one.

You’ve been running Blue Collar for coming up to four years. What’s the most ridiculous situation you’ve found yourself in?
Early on, a rival organiser tried to sabotage our events by getting their food traders to sign up, but pull out at the last minute leaving empty pitches. On a more positive note, the celebrations for Blue Collar’s first game at Reading FC ended at the bar with Sir John Madejski, Ady Williams and a drunken phone call to one of my heroes, former manager Brian McDermott.

What words or phrases do you most overuse?
“Do you know what I mean?”

What’s your favourite thing about Reading?
The independent scene in our town continues to build. You can have breakfast at Yolk, lunch at Vegivores or Shed and dinner at Bakery House, Clays or Geo Café and have an experience unique to Reading. The independent coffee places and pubs were thriving – before Coronavirus hit I genuinely thought in ten years’ time we would have an identity of our own as strong as Bristol or Oxford, but now I’m not so sure: everything is up in the air.

Who would you invite to your dream dinner party?
Obama, Gervais, Robin Friday and Don King – he’s a controversial figure but the best salesman there’s ever been.

What one film can you watch over and over again?
The Godfather.

What’s the best meal you’ve ever eaten?
A meal at José, a tapas restaurant in London by the Spanish chef José Pizarro, had a big impact on me. It’s a tiny space, about four hundred square feet, walk ins only and the menus are chalked up daily depending on what’s available. The food is always brilliant and eaten stood up, with wooden barrels to rest small plates on. It’s a different kind of dining experience but there’s such a buzz to it, it’s so authentic and I’d love to try and open something like that one day. On the finer dining side of things, I really like Dinner by Heston and Manchester House by Aidan Byrne.

What’s your most unappealing habit?
Snoring.

Where will you go for your first meal after lockdown?
Bakery House for the chicken shawarma.

What’s the most important lesson life has taught you?
If you find a job you love, you’ll never work again.

What’s the finest crisp (make and flavour)?
The original Hula Hoop.

Where is your happy place?
A long boozy lunch in the sunshine.

What would you be doing in life if you weren’t running Blue Collar?
I had visions of being a comedy agent and promoter for a while and started a little business hiring out pub function rooms, booking comedians and selling tickets. It led to a job selling shows at the Edinburgh Festival and was fun, but I think I’d find it difficult to enjoy something that isn’t food and drink related now. 

How do you relax?
When I started Blue Collar I was still young enough to be able to drink heavily to get through stressful times and not wake up with a monster hangover the next day. More recently, I’ve jumped on every fad going – my girlfriend has tried to get me into yoga during isolation but I’m not sure my body is designed to bend that way.

Who would play you in the film of your life?
If we’re being honest, it would be a low budget project that would go straight to DVD. A former Hollyoaks star would probably be the best I could hope for.

What’s your guiltiest pleasure when it comes to food?
Cheese. The smellier the better.

Tell us something people might not know about you.
My first little food business was selling chocolate bars in the school playground when I was eleven. I used to dabble in a few other things too, like watches and pens, but then Jamie Oliver came along and banned schools from selling sweets in vending machines. It meant my only competition was gone and my sales went through the roof. I owe that man a Wispa.

Describe yourself in three words.
Ambitious, friendly, foodie.

Sen Sushi

Sen Sushi closed in October 2023 and the owners have moved to Wokingham and opened a new restaurant called Sen Ichie. A new restaurant, Blissful Umami, is in its place. I’ve left the review up for posterity.

I’ve always, I think, been a contrarian at heart. I really don’t like being told what to do. Few things irk me more than people using that Twitter trope “Retweet if you agree” (often I do agree, but I never Retweet). Or when someone tells you to “drop everything and read this”. I used to have a very opinionated friend who was always telling me what I should listen to or read: weekends away at his house in Kent were a bit like being in the musical equivalent of North Korea, being educated in whatever records 6 Music had told him to like that month.

The contrarian in me is why you get a review of Sen Sushi, the little Japanese restaurant at the Three Tuns end of the Wokingham Road, today. I know everybody wants to read a review of Osaka, the gleaming new Japanese restaurant in the Oracle. I completely understand why – the fit out looks superb, the menu has an impressive range and the buzz so far has been good. But something in me thought: what about Sen Sushi? It’s been there a few years, I had it recommended to me recently, and if not now, when would I go? So I hopped on a number 17 bus with my partner in crime Zoë to see if Reading had an undiscovered gem I hadn’t got round to visiting yet.

It’s a little restaurant that can probably seat less than twenty people. The front room has stools up at the window looking out, and a low table complete with tatami where you can sit cross-legged, provided you take your shoes off first. The back room has about half a dozen seats up at the counter where you can watch your sushi and sashimi being prepared. Behind the counter are a fryer and a gas range with four big weathered-looking woks, shiny with oil. That’s where we decided to sit, close to the action, and we had our pick of seats as we were the first customers that evening.

At this point, I pontificated to Zoë about how in many restaurants, being able to see the kitchen up close was considered a positive selling point. However (as we shall see) as the evening went on I started to wonder if it was such a good thing after all.

The menu was pretty big and covered all bases – hot starters, sushi and sashimi, rice and noodle dishes. We decided to try a bit of everything, but started with sushi and sashimi. Our waitress was lovely and polite but giving her our order was an interesting convoluted affair – she then went into the other room, printed off a ticket and came back to put it on the counter for the two chefs doing the cooking and prep. Admittedly, this made more sense when I realised that Sen Sushi also gets a fair amount of takeaway orders which also join the queue.

It really was fascinating watching as one of the chefs flattened the rice on the mat and cut strips of tuna, rolling the whole thing in front of us. Or seeing a beautiful piece of salmon come out of the fridge and be precisely cut into slices with an ultra-sharp Global knife. The wonderful thing about sitting at the counter is that there’s no hiding place in the kitchen: I found myself quite transported by the whole affair, and could have gawped at it for ages. I was possibly more transfixed than Zoë, who by this point was wondering why they hadn’t switched the heater on and was considering wandering over to the coat rack to retrieve her scarf.

The salmon sashimi was easily the nicest thing I ate at Sen Sushi – a really fine piece of salmon, beautifully marbled, soft and buttery. It was better than any sashimi I’ve had in Reading and probably up there with my favourite Japanese restaurants. The spicy tuna maki and avocado maki were fine but no more than that – initially they forgot that the tuna maki were meant to be spicy so they were whisked away and topped with a blob of sauce and a sprinkling of what I think was togarashi. Zoë thought they were a little ragged and lacking in uniformity, I was inclined to be a bit more charitable. Those reserves of goodwill got used up throughout the rest of the meal.

For our second round, we went for chicken gyoza, karaage (Japanese fried chicken) and, just to break up the chicken motif, some soft shell crab maki. The problem with sitting at the counter is that there’s no hiding place in the kitchen, so we saw a chef retrieve a tupperware container full of dumplings and another full of chicken nuggets – I thought it was from the fridge, Zoë reckoned the freezer – and put them in the fryer. Only the soft shell crab was done there and then, battered and then put in the fryer.

All three dishes were moved between the two fryers at what felt like random intervals, so I’m not sure how Sen Sushi would keep, say, vegetarian gyoza separate from the fried chicken. That’s especially ironic because I’m pretty sure they gave us vegetarian gyoza by mistake. They were oddly claggy, and the filling felt bulked out with something stodgy like potato. Zoë generously said I could have her last one and I said “no, I insist”, a sad inversion of how those discussions are meant to go with good gyoza.

Ignorance is bliss, and I wonder how I would have felt about the fried chicken if I hadn’t seen it being decanted from tupperware in front of my very eyes. I probably would have liked it more – the edges were nicely gnarly and crispy, and the meat was tender enough. But normally karaage comes with mayonnaise on the side, whereas Sen Sushi slathered the whole thing with wasabi mayo and a fruity sauce. Wasabi is strong enough, and enough of an acquired taste, that they should have left that choice to the diner: I found it off-putting. “You should have the extra piece, you’re hungrier than I am” I said to Zoë: a transparent attempt to dress up my lack of enthusiasm as gallantry.

Soft shell crab is one of my favourite things, so I was sorry that Sen Sushi’s maki also fell short. They looked the part, a fairly generous portion, the rice studded with tobiko, but putting both cucumber and avocado in with the crab and then drizzling the whole thing with mayonnaise and fruity sauce crowded out the flavours and felt like overkill. They were poorly rolled, too – half of the rolls weren’t closed off properly and fell apart when we tried to pick them up with chopsticks. I saw the chef struggling with rolling them: he had a couple of attempts and then clearly thought Fuck it and had one last half-hearted stab at massaging the sushi rice into the gap. Again, there’s no hiding place in an open kitchen.

What I was also quickly discovering about sitting next to an open kitchen was that it was impossible to have an honest conversation with your dining companion about whether the food was any good. “What do you think?” said Zoë. “Mmm” I replied, non-committally and in earshot.

Being overheard was even more of a problem when the mains turned up, because they were the low point of the meal. Zoë’s teriyaki udon noodles with char sui came in a high-sided, thick rimmed ceramic bowl. She whispered something to me which I couldn’t make out but which I was later told was “dog bowl”. And it’s true, it did look like a dog’s bowl. “I expected to get through it and see a picture of a bone on the bottom” she told me.

But there was no danger of getting through it, because it wasn’t nice at all. The noodles were thick, slippery and strangely oleaginous, the sauce bland and thin. And the char siu was nothing of the kind. Fidget & Bob’s exemplary char siu is so beautifully cooked that it falls apart when prodded with a spoon, and comes to the table anointed with a stunning sticky-sweet sauce. Sen Sushi’s char siu, by contrast, is three thick slabs of pre-cooked pork taken out of yet another tupperware container and chucked in the wok at the end to warm through. It was hard even to tear apart with your teeth, and not worth the effort.

My dish wasn’t cooked until after Zoë’s had been served up – an odd course of action in a kitchen with multiple woks and indeed multiple chefs. I had a rice bowl with braised Taiwanese pork and again, it was an unsettling thing to eat. Disturbingly uniform little cubes of pork were served in a dark sauce which managed not to be sweet, or spicy, or even savoury, just a sort of dark brown white noise. There were a few bits of spring onion scattered on top, but they just left me wishing for more food without that mushy texture.

I didn’t want to draw the parallel, but although Zoë’s dish had come in what looked like a dog’s bowl mine – chunks of meat in a thick but strangely flavourless gravy – was the one that felt like it belonged there. I ate as much as I could face. We weren’t asked why we’d left so much of our main courses, which meant that I didn’t have to fib about how full we were. That said, something about those last two dishes did make you feel unpleasantly full: they didn’t sit easily, and it wasn’t until much later the following day that I felt like eating again.

It’s a shame the food was so iffy in so many places, because the service – from the waitress and the chefs – was pleasant, friendly and attentive for most of our meal. Nice enough that I feel like a bit of a shit for slating the food, but not so nice that they asked whether we were happy with everything, or so nice that I volunteered that information. Sen Sushi does a few desserts (mostly mochi and a matcha ice cream) but we felt like we’d given them enough money already, so we paid and made our escape.

Dinner for two – all that food, two bottles of Kirin and two cans of San Pellegrino – came to just shy of sixty pounds. Perhaps I’m a traitor to the cause for pointing out the inconvenient truth that chain doesn’t necessarily mean bad and independent doesn’t necessarily mean wonderful, but I’m afraid you would get a far better return on that sixty pounds eating at Wagamama or Yo! Sushi than you would at Sen Sushi. You’d also be better off eating at Sushimania, or Kokoro, or taking the train to Windsor and eating at Misugo. And I don’t know how good a cook you are, but you’d probably also have a better meal at home doing a stir fry.

One of my favourite Japanese restaurants is a little place called Chez Taeko in Paris. It’s part of the Marché des Enfants Rouges in the Marais, and it’s just a few little benches and tables and a small menu, on a chalkboard, of sushi, bento boxes and rice bowls. All the food there is beautiful, and when I went there last winter I sat uncomfortably close to my fellow diners, under a heater, with limited elbow room in a little temporary structure like a gazebo enjoying terrific crispy chicken and rice, maki and then concrete-grey sesame ice cream, like edible Brutalism. I honestly couldn’t have been happier.

At the end when I went round the corner to pay the bill I saw the tiniest kitchen, the staff in it working flat out, serving up terrific dish after terrific dish to the lunching Parisians. I so wanted Sen Sushi to be like Chez Taeko, to have the potential to become a happy place, but it didn’t even come close.

“It really did look like a dog bowl” said Zoë when we were safely ensconced back in our house, the meal an uncomfortably recent memory. “If my mum or dad had been there when they served that up they would have wet themselves.”

“You didn’t like it at all, did you?” I said. My initial thoughts had been that the sushi was pretty good and perhaps mitigated the disappointment of the other dishes, but the more time passed, the more I felt that I was being too kind.

“No, I really didn’t. I wouldn’t go back. And it was so cold in there – they had a heater on the wall, why the fuck didn’t they switch it on? And what about the gloves?”

“The gloves?”

“Sometimes the chef was wearing blue gloves and sometimes no gloves at all. What was that about?”

“Well, he wore gloves when he was handling raw fish though, didn’t he?”

There was a pause: Zoë was clearly deciding whether to break bad news to me.

“Not always. And I didn’t appreciate one of the chefs taking a fag break while we were eating our main meals with the back door open, so I had my dinner with a side of Benson & Hedges.”

Again, I hadn’t noticed that.

“It’s a real shame,” she went on “because I wanted to like them, but that char sui was just… it wasn’t good at all.”

“You’re right, I’m afraid.”

Zoë’s accompanied me on nearly twenty reviews by now: I’m starting to think she deserves some kind of promotion (or time off for good behaviour, at the very least). As for me, I’m sure I should learn something from this whole experience. But I fear I’m far too contrarian for that.

Sen Sushi – 6.0
199 Wokingham Road, RG6 7DT
0118 9664636

https://sen-sushi-japanese-restaurant.business.site